Game crash when trying to reply on a support ticket in DX11 client.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: N/A
Frequency: Always
World name: N/A
Character name: N/A
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: N/A
Party or solo: N/A
In-game time: N/A
Steps:
1. Try to reply to a support ticket by a GM using the DirectX11 client
2. Game crashes instantly.
3.
*Add more steps if necessary

System Information:

Windows 10 Education x64
NVIDIA GTX 970
Intel i5 6600K CPU
16GB of DDR4 RAM.