Missing rewards

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: August 1, 2017
Frequency: Everytime
World name: Lamia
Character name: Nao Ito
Retainer name: Airy
NPC name: Duty Roulette: Leveling
Monster name: N/A
Class/Level: Summoner/70
Party or solo: Party
In-game time: N/A
Area and coordinates:
Housing:
Steps:
1. Duty Roulette:Leveling Queue
2. Complete Duty
3. No Cracked Cluster
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1001A

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

I have submitted 2 tickets regarding this issue in the past week and half with no response. I have 2 characters and only my legacy character Nao Ito is not receiving cracked clusters from the roulette. Please respond as I am missing out on very valuable rewards.

Hmmm and you were the role that was in need correct? otherwise you don't get it. had a friend who was having same issue until he realized he was playing the wrong role.

Lol, I've never once seen DPS as the needed role. It's 90% tank, 10% healer. Sorry, DPS don't get rewarded.

I see that now but they should adjust this display to the bottom to make it more obvious that a tank or healer is required to get this bonus, the way it looks now is that this is the reward regardless. It needs a separated category.

https://imgur.com/l7FJ10D

Quote:

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Originally Posted by Kohta

I see that now but they should adjust this display to the bottom to make it more obvious that a tank or healer is required to get this bonus, the way it looks now is that this is the reward regardless. It needs a separated category.

https://imgur.com/l7FJ10D

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Ah no wonder it's the PS4 screen shot. Yeah on PC is different so their interface does need a major touch up. When I looked at it I was what? haven't used my PS4 for it in a while.

How does it look on PC? if you don't mind.