Square Enix has the dumbest policies

For whatever reason, I had 2 "service accounts". The first one had the original game, the second had the complete edition that came with Heavensward which is the one I obviously wanted to use. I decided to start playing again, accidentally bought the subscription for the wrong account. I find out the mistake I made, I contact customer service, and it turns out there is literally nothing they can do about anything. Imagine you go to the store and you buy something, but it turns out you don't want it or can't use. You go to the store, and they tell you they can't help you. It shows they are after your money and don't care about you in the slightest. They won't make any effort to try to accommodate your needs in order to keep a customer. I suppose that $15 was worth the subscription time I would have originally been happy to pay for at least a year. It's my fault for agreeing to something I didn't read, but such a horrible policy shouldn't have even been invented in the first place.

Re-training the customer support staff to be more understanding of human error and to give them more ability to help customers would be good for SE and FFXIV. It might be the higher-ups that disallow the customer support from being able to fully aid the customer. With how the company is run I wouldn't be surprised if this were the case.

I just hope they look internally and see they are run by someone stuck in the 1970s.

There's lots of thing wrong with SE in FFXIV. But we can't say much because they're a big and powerful compagny with lots of faithful follower so they don't care of the FFXIV minority.

How did you contact Customer Service? Did you call them? Usually that works best for a problem like this.
Also, since Heavensward comes with Stormblood, why is this even an issue?

Greetings, xaldin863!

Thank you for bringing this to our attention. I have passed along your request to the Support Center to see if anything can be done to assist you with correcting this mistake that you have reported. Since this does involve details about your account, any further discussion would need to be through a Support Center ticket; however, I'll make sure they create one to further reach out to you, should that be necessary. Since I cannot provide further information, I will be closing this thread.

LGM Enkrateia