Direct X 11 crash hang - Fatal DirectX Error 11000002

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: Since many moths ago till now
Frequency: often and randomly (Can occur immediately at menu screen, character selection screen, 10 min after playing and sometimes after hours of playing)
World name: Aegis
Character name: Kenarius Silverbreeze
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Summoner/Lvl 70
Party or solo: Can be solo and in party
In-game time: N/A (as mention random)
Area and coordinates: N/A
Housing: N/A
Steps: N/A
1.
2.
3.
*Add more steps if necessary

Connection Specs
- Type of internet connection/provider: Fibre Braodband
- Modem maker/model number: D Link

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\WeeLH\Documents
FINAL FANTASY XIV - A Realm Reborn D:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz (8 CPUs), ~2.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 1.03.03
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8076.109MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 18076.109MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.885GB SYSTEM_FREEDISC_SPACE 59.913GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 197.401GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS Intel(R) HD Graphics 4600
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family
SYSTEM_GRAPHICS_MAKER Intel Corporation
SYSTEM_GRAPHICS_VRAM 112.500 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2048.000 MB
SYSTEM_GRAPHICS_DAC Internal
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 20.19.0015.4531
SYSTEM_GRAPHICS_DRIVER_DATE 9/29/2016 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980M
SYSTEM_GRAPHICS_DEVICE Unknown
SYSTEM_GRAPHICS_CHIP GeForce GTX 980M
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8101 MB
SYSTEM_GRAPHICS_SHARED_VRAM SYSTEM_UNKNOWN
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE Unknown
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_82f0027a32304e66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_82f0027a32304e66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_82f0027a32304e66\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvcvi.inf_amd64_82f0027a32304e66\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8494
SYSTEM_GRAPHICS_DRIVER_DATE 7/18/2017 08:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

SYSTEM_GRAPHICS_PIXEL_SHADER
SYSTEM_GRAPHICS_VERTEX_TEXTURE
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DE67F2E8-BA4F-4D14-8549-1FB12BC3607D}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/9/2014 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5EF591E5-2E16-489F-9861-A5192BFDAEE2}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7339
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 9/9/2014 00:00:00
SYSTEM_SOUND SMBX2231 (Intel(R) Display Audio)
SYSTEM_SOUND_DEVICE_ID {8FE332D2-DC4B-404D-8788-8CDA8D93B280}
SYSTEM_SOUND_DEVICE_NAME IntcDAud.sys
SYSTEM_SOUND_DRIVER_VERSION 6.16.0000.3197
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/10/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D693210-7B25-11E4-8001444553540000}
SYSTEM_INPUT_NAME Insyde Airplane Mode HID Mini-Driver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D693210-7B25-11E4-8003444553540000}
SYSTEM_INPUT_NAME Mice&MultiKB USB product
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D693210-7B25-11E4-8002444553540000}
SYSTEM_INPUT_NAME Mice&MultiKB USB product
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D693210-7B25-11E4-8005444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {7D693210-7B25-11E4-8004444553540000}
SYSTEM_INPUT_NAME Razer Arctosa
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
NVIDIA GeForce Overlay
Windows Shell Experience Host
Origin


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Battle.net
Diablo III
Google Chrome
Heroes of the Storm
Garena+
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
FINAL FANTASY XI: Wings of the Goddess
Airplane Mode Hid Installer
FINAL FANTASY XI
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Seekers of Adoulin
Garena - League of Legends
Origin
PunkBuster Services
StarCraft II
Steam
Kingdoms of Amalur: Reckoning™
Killing Floor
Sleeping Dogs™
Dead Island Riptide
Far Cry® 3
THE KING OF FIGHTERS '98 ULTIMATE MATCH FINAL EDITION
THE KING OF FIGHTERS 2002 UNLIMITED MATCH
Fallout 3 - Game of the Year Edition
Fallout: New Vegas
The Last Remnant
Outlast
Dying Light
State of Decay
Middle-earth: Shadow of Mordor
The Evil Within
The Settlers 7: Paths to a Kingdom
Dota 2
The Elder Scrolls V: Skyrim
Dead Island
Uplay
Yahoo Search Set
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Razer Synapse
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
Java 8 Update 131
FINAL FANTASY XIV - A Realm Reborn
Hotkey 3.02.05
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Sound Blaster X-Fi MB3
Skype™ 7.37
FINAL FANTASY XI: Chains of Promathia
PlayOnline Viewer & Tetra Master
Java Auto Updater
Theme Hospital
Mass Effect™ 3
FINAL FANTASY XI: Wings of the Goddess
Realtek Card Reader
Airplane Mode Hid Installer
Google Update Helper
FINAL FANTASY XI
Microsoft Games for Windows Marketplace
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
FINAL FANTASY XI: Rise of the Zilart
Microsoft Visual C++ 2005 Redistributable
Mass Effect™: Andromeda
Intel® PROSet/Wireless Software
Microsoft Games for Windows - LIVE Redistributable
Microsoft Visual C++ 2005 Redistributable
Skype Click to Call
Realtek Ethernet Controller Driver
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Dual-Core Optimizer
FINAL FANTASY XI: Treasures of Aht Urhgan
Google Update Helper
Alien G7 Gaming Mouse
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24215
Dragon Age™: Inquisition
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
Content Manager Assistant for PlayStation(R)
FINAL FANTASY XI Seekers of Adoulin
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Intel(R) Processor Graphics
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Insyde Airplane Mode HID Mini-Driver
Windows Driver Package - Insyde (AirplaneModeHid) HIDClass (07/01/2013 1.3.0.0)
Batman: Arkham City GOTY
The Witcher 2: Assassins of Kings Enhanced Edition
The Incredible Adventures of Van Helsing
Grim Dawn
Age of Wonders III
Path of Exile
Borderlands: The Pre-Sequel
The Witcher 3: Wild Hunt
Tales from the Borderlands
Dragon's Dogma: Dark Arisen
DARK SOULS III
Fallout 4
Darksiders II: Deathinitive Edition
EXZEAL
Borderlands 2
Darksiders
MOBIUS FINAL FANTASY
Saints Row: The Third
Synaptics Pointing Device Driver
Vulkan Run Time Libraries 1.0.42.1
Intel(R) Management Engine Components
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Windows 10 Update and Privacy Settings
MotioninJoy Gamepad tool 0.7.1001
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Intel® Trusted Connect Service Client
Update for CHS Microsoft IME HAP Dictionary
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Ansel
NVIDIA Control Panel 384.94
NVIDIA Graphics Driver 384.94
NVIDIA GeForce Experience 3.7.0.81
NVIDIA Optimus Update 25.6.0.0
NVIDIA PhysX System Software 9.17.0524
NVIDIA Update 25.6.0.0
SHIELD Streaming
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvNodejs
NVIDIA Watchdog Plugin for NvContainer
NvTelemetry
NVIDIA Telemetry Container
NvvHci
Nvidia Share
NVIDIA ShadowPlay 3.7.0.81
NVIDIA SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.80.1
Intel® PROSet/Wireless WiFi Software
WinZip 20.5
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Intel(R) Management Engine Components
Intel(R) Management Engine Components
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24215
Intel(R) PRO/Wireless Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Alien G7 Gaming Mouse\mousehid.exe 00003854
C:\Program Files (x86)\Alien G7 Gaming Mouse\trayicon.exe 00003060
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000006C8
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000AEC
C:\Program Files (x86)\Creative\ShareDLL\CADI\NotiMan.exe 000008E8
C:\Program Files (x86)\Creative\Sound Blaster X-Fi MB3\Sound Blaster X-Fi MB3\SBXFIMB3.exe 0000293C
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00000A9C
C:\Program Files (x86)\Hotkey\HkeyTray.exe 00000C98
C:\Program Files (x86)\Hotkey\combokeytray.exe 000028DC
C:\Program Files (x86)\Hotkey\hkysound.exe 000038AC
C:\Program Files (x86)\Hotkey\hotkeyrtk.exe 00002D34
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 0000094C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00002070
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000034F4
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00002470
C:\Program Files (x86)\Sony\Content Manager Assistant\CMA.exe 000016C0
C:\Program Files (x86)\Sony\Content Manager Assistant\CMAWatcher.exe 0000216C
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00001B64
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00000A18
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00002F64
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe 00002A6C
C:\Program Files\WinZip\FAHWindow64.exe 00000FB0
C:\Program Files\WinZip\WZUpdateNotifier.exe 0000210C
C:\Program Files\WinZip\WzPreloader.exe 00002300
C:\Program Files\Windows Defender\MSASCuiL.exe 00001F74
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.19.820.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000036C8
C:\Users\WeeLH\AppData\Local\Microsoft\BingSvc\BingSvc.exe 00001374
C:\Users\WeeLH\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001210
C:\Users\WeeLH\Origin\Origin.exe 0000238C
C:\Users\WeeLH\Origin\QtWebEngineProcess.exe 00002DE0
C:\WINDOWS\Explorer.EXE 00003724
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 00001694
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002BD0
C:\WINDOWS\system32\SettingSyncHost.exe 00001484
C:\WINDOWS\system32\conhost.exe 00001CF8
C:\WINDOWS\system32\igfxEM.exe 0000349C
C:\WINDOWS\system32\igfxHK.exe 0000399C
C:\WINDOWS\system32\igfxTray.exe 000027D4
C:\Windows\System32\InputMethod\CHS\ChsIME.exe 00003538
C:\Windows\System32\RuntimeBroker.exe 00003334
C:\Windows\System32\rundll32.exe 00000768
C:\Windows\System32\smartscreen.exe 00003600
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 00002164
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00003980
D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000F40
c:\windows\system32\sihost.exe 000029C4
c:\windows\system32\svchost.exe 000008B0
c:\windows\system32\taskhostw.exe 00003900


-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name: Aftershock
Laptop Model Number: N/A

Gamepad Manufacturer: N/A
Gamepad Model Name: N/A
Gamepad Part Number: N/A

Browser Information
- Name and version of the browser currently in-use: firefox
- Internet Explorer Version:

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number: