My character cannot use chat. (Followup from GM Drazielenoteb)

Other players cannot see my chat messages.

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 7/8/2017
Frequency: Always
World name: Adamantoise
Character name: Asura Mystbane
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:
In-game time:
Area and coordinates:
Housing:
Steps:
1. Use chat functionality beside emotes.
2. Observe others inability to see messages from player.
From my initial bug report:
Hi,

I just restarted my Final Fantasy XIV account a few days ago and I noticed other players cannot see my chat messages. The only types of communication that does show up on their screens are emote messages.

This was an issue with my character a few years ago when I played but I was unable to ever get a GM response due to the generally high volume of calls that were happening at the time. If you could, please help. Ultimately I have to rely on my wife to send messages to my friends from her character.

At the moment, the most significant discovery is that my chat functionality works while I'm in a Duty/Trial. Which makes me believe there is something to do with my character and the server Adamantoise. My chat funtionality works if I create another character on a different server.

I've sent this request in game attempting to contact a GM and they requested I post this here in the Bug Forums. Thanks again for your help

Help me not be a silent protaganist anymore!


Followup after GM Drazielenoteb contacted me:
This affects this character on ALL PC's i've logged in from(4 different ones in total since this bug started a few weeks after go live). I was requested by GM Drazilenoteb to follow up an post my system specifications for your development team to review. I'll post both PC's I have immediate access to that have the problem only for a single character.

Please note, my character's chat does not work, but it does work in duty finder. Please review the following two Reddit posts where a person had an identical problem that I described.

Post 1:
https://www.reddit.com/r/ffxiv/comme...t_see_my_chat/
Post 2: Resolution + Assiting GM's name.
https://www.reddit.com/r/ffxiv/comme..._my_chatfixed/

I emphasize again, this issue follows only a single character (Asura Mystbane) no matter the PC he is logged into. All other characters on the same Account can use chat successfully.

Also, please note, if contacting me in game, my character cannot reply to your tell, so please account for my emotes, as that is the only way I'm able to communicate unless I also log in as my Wife's character (Aori Mystbane). If contacting me, please try to account for this.

Thanks again.


■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information PC1-=-=-=-=-

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Tyler\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

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SYSTEM_CPU Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 01/28/13 16:34:31 Ver: 04.03
SYSTEM_LANGUAGE English (Regional Setting: English)
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SYSTEM_VIRTUAL_MEMORY 134217727.875MB
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SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 464.770GB SYSTEM_FREEDISC_SPACE 97.573GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.787GB SYSTEM_FREEDISC_SPACE 17.265GB
SYSTEM_STORAGE V:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 21.825GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 4060.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8166.941 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 4/30/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (ASTRO Wireless Transmitter )
SYSTEM_SOUND_DEVICE_ID {14109AF2-95C3-49DD-963B-7115A8303A16}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/19/2017 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {215A32C8-208B-477D-B503-0AA702E78A03}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {4876B25A-3E7F-4BE1-ABE4-9AD6DB7759E0}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_SOUND Headphones (Rift Audio)
SYSTEM_SOUND_DEVICE_ID {F0B974CA-6045-4A70-B8FA-15D3F4AA28B7}
SYSTEM_SOUND_DEVICE_NAME OCULUS119B.sys
SYSTEM_SOUND_DRIVER_VERSION 10.00.0016.9019
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/14/2016 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
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SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
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SYSTEM_INPUT {3E5E06C0-B15A-11E4-8001444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {7025C910-E342-11E6-8001444553540000}
SYSTEM_INPUT_NAME Steam Controller
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SYSTEM_INPUT {C0EFB090-1AA4-11E4-8001444553540000}
SYSTEM_INPUT_NAME ASTRO Wireless Transmitter
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3E5E06C0-B15A-11E4-8002444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {68591E20-1AC1-11E6-8001444553540000}
SYSTEM_INPUT_NAME Rift
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {70292470-E342-11E6-8002444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {702A35E0-E342-11E6-8003444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {3E5E06C0-B15A-11E4-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {3E5E06C0-B15A-11E4-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {3E5E06C0-B15A-11E4-8005444553540000}
SYSTEM_INPUT_NAME USB Receiver
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SYSTEM_INPUT {685E9C60-1AC1-11E6-8002444553540000}
SYSTEM_INPUT_NAME Rift Audio
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SYSTEM_INPUT {702B6E60-E342-11E6-8004444553540000}
SYSTEM_INPUT_NAME Steam Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {01B59770-11BC-11E5-8001444553540000}
SYSTEM_INPUT_NAME MPPC SimPedals
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F84B6050-25D5-11E6-8001444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
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SYSTEM_INPUT {68A4A740-1ADB-11E6-8001444553540000}
SYSTEM_INPUT_NAME Rift
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 1 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F84BAE70-25D5-11E6-8002444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
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SYSTEM_INPUT {3E5E06C0-B15A-11E4-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F84BAE70-25D5-11E6-8003444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {F84BAE70-25D5-11E6-8004444553540000}
SYSTEM_INPUT_NAME Razer DeathAdder Chroma
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

-=-=-=-=- System Information PC2-=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\ruby_\Documents

FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix

FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2

ProxyEnable 0

ProxyServer unspecified

ProxyOverride unspecified





-=-=-=-=-=-=- System Information -=-=-=-=-=-=-



SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)

SYSTEM_CPU AMD Ryzen 5 1600X Six-Core Processor (12 CPUs), ~3.6GHz

SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6

SYSTEM_BIOS BIOS Date: 06/20/17 13:45:43 Ver: 05.0000C

SYSTEM_LANGUAGE English (Regional Setting: English)

SYSTEM_MEMORY 16320.332MB

SYSTEM_VIRTUAL_MEMORY 134217727.875MB

SYSTEM_PAGE_FILE 18752.332MB

SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 41.520GB

SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.021GB SYSTEM_FREEDISC_SPACE 930.256GB

SYSTEM_DIRECTX_VERSION DirectX 12

SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti

SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1

SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti

SYSTEM_GRAPHICS_MAKER NVIDIA

SYSTEM_GRAPHICS_VRAM 6103.688 MB

SYSTEM_GRAPHICS_SHARED_VRAM 8160.166 MB

SYSTEM_GRAPHICS_DAC Integrated RAMDAC

SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)

SYSTEM_GRAPHICS_DRIVER C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2386fda73b467ac8\nvldumdx.dll

SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8476

SYSTEM_GRAPHICS_DRIVER_DATE 6/26/2017 19:00:00

SYSTEM_GRAPHICS_DRIVER_LANGUAGE English

3.0

SYSTEM_GRAPHICS_PIXEL_SHADER 3.0

SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT

SYSTEM_SOUND Headphones (Astro A50 Game)

SYSTEM_SOUND_DEVICE_ID {B0FE54E8-377A-4552-9583-AB39D2E4E0EB}

SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys

SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000

SYSTEM_SOUND_DRIVER_LANGUAGE English

SYSTEM_SOUND_DRIVER_DATE 6/19/2017 00:00:00

SYSTEM_SOUND Headset Earphone (Astro A50 Voice)

SYSTEM_SOUND_DEVICE_ID {13D5F414-C441-4579-B70E-2557B5D51336}

SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys

SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000

SYSTEM_SOUND_DRIVER_LANGUAGE English

SYSTEM_SOUND_DRIVER_DATE 6/19/2017 00:00:00

SYSTEM_SOUND Speakers (Realtek High Definition Audio)

SYSTEM_SOUND_DEVICE_ID {32B280BE-122F-4126-B881-3A5223242E6A}

SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys

SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8158

SYSTEM_SOUND_DRIVER_LANGUAGE English

SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00

SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)

SYSTEM_SOUND_DEVICE_ID {ECAA2265-C7E6-4E73-9BB9-A3C108D4D926}

SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys

SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8158

SYSTEM_SOUND_DRIVER_LANGUAGE English

SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00

SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}

SYSTEM_INPUT_NAME Mouse

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}

SYSTEM_INPUT_NAME Keyboard

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {F77B5790-60F1-11E7-8001444553540000}

SYSTEM_INPUT_NAME Razer Ornata Chroma

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {F77BA5B0-60F1-11E7-8002444553540000}

SYSTEM_INPUT_NAME Razer Ornata Chroma

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {F77BCCC0-60F1-11E7-8003444553540000}

SYSTEM_INPUT_NAME Razer Ornata Chroma

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {F77BCCC0-60F1-11E7-8004444553540000}

SYSTEM_INPUT_NAME Razer Ornata Chroma

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {5299A650-6187-11E7-8001444553540000}

SYSTEM_INPUT_NAME PTZ-930

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {F77BF3D0-60F1-11E7-8005444553540000}

SYSTEM_INPUT_NAME NZXT USB Device

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

SYSTEM_INPUT {7CF4AD00-6966-11E7-8001444553540000}

SYSTEM_INPUT_NAME Astro A50

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


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