Support Desk Query not closing

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Date & Time: 16/07/2017 9pm (BST)
Frequency: Every 5-30 minutes
World name: Ragnarok
Character name: Shura Highwind
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: PLD 70
Party or solo: Both
In-game time: N/A
Area and coordinates: Everywhere
Steps:
1. Create support desk enquiry in instance (The Feast)
2. Receive reply and close the ticket.
3. Message pops up every 5-30 min. reopening the ticket, and showing the flashing support desk envelope.

[21:30]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.
[21:42]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.
[21:47]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.
[21:56]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.
[22:20]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.
[22:30]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.
[22:40]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.
[22:45]Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.


Connection Specs
- Type of internet connection/provider: DSL / BT
- Modem maker/model number: BT Home Hub 4 (Type A)

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Shura\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 8.1 Pro 64-bit (6.2, Build 9200) (9600.winblue_ltsb.170613-0600)
SYSTEM_CPU Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 4 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 12/23/14 12:51:56 Ver: V1.9B0
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 16335.809MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 32719.809MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 111.788GB SYSTEM_FREEDISC_SPACE 15.769GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 208.995GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.473GB SYSTEM_FREEDISC_SPACE 66.642GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8053.781 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.904 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7892
SYSTEM_GRAPHICS_DRIVER_DATE 17/03/2017 01:59:25
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 8053.781 MB
SYSTEM_GRAPHICS_SHARED_VRAM 8167.904 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7892
SYSTEM_GRAPHICS_DRIVER_DATE 17/03/2017 01:59:25
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headset Earphone (HyperX 7.1 Audio)
SYSTEM_SOUND_DEVICE_ID {C78B4DE3-DB22-45DA-9C65-AD3CED1761A0}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16490
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 22/11/2014 02:01:31
SYSTEM_SOUND BenQ GW2760HS-0 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {A8EE1FE9-9812-41D3-B289-00C538AFD25D}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0023
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 17/03/2017 01:59:25
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {D7A6E28F-1FD0-4C4E-9934-F6697A690580}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.03.9600.16384
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 22/08/2013 12:38:21
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {8598DB10-CB8E-11E5-8002444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {85990220-CB8E-11E5-8004444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {85990220-CB8E-11E5-8006444553540000}
SYSTEM_INPUT_NAME Unified Virtual HID
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 246 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2A4F520-4A4E-11E7-8001444553540000}
SYSTEM_INPUT_NAME HyperX 7.1 Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 2 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D2A51C30-4A4E-11E7-8002444553540000}
SYSTEM_INPUT_NAME HyperX 7.1 Audio
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC8D49C0-A225-11E6-8001444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {EFFD6290-C81F-11E5-8001444553540000}
SYSTEM_INPUT_NAME Corsair K30 Gaming Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC8D70D0-A225-11E6-8002444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC8D97E0-A225-11E6-8003444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {CC8D97E0-A225-11E6-8004444553540000}
SYSTEM_INPUT_NAME G403 Prodigy Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

Bitdefender Antivirus Free Edition
In-Game Bugs - Post New Thread - Google Chrome
FFXIVLauncher
FINAL FANTASY XIV
TeamSpeak 3
The Feast | FINAL FANTASY XIV, The Lodestone - Google Chrome
NVIDIA GeForce Overlay


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00000A10
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001B80
C:\Program Files (x86)\Corsair\K30 Keyboard\CorsTra.exe 00001AF4
C:\Program Files (x86)\Corsair\K30 Keyboard\K30Hid.exe 00001AB0
C:\Program Files (x86)\GOG Galaxy\GOG Galaxy Notifications Renderer.exe 0000182C
C:\Program Files (x86)\GOG Galaxy\GalaxyClient Helper.exe 00001834
C:\Program Files (x86)\GOG Galaxy\GalaxyClient.exe 00001708
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000025DC
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00000BCC
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 0000059C
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 00000DCC
C:\Program Files (x86)\OpenOffice 4\program\scalc.exe 00002978
C:\Program Files (x86)\OpenOffice 4\program\soffice.bin 00002B94
C:\Program Files (x86)\OpenOffice 4\program\soffice.exe 00002870
C:\Program Files (x86)\Razer\Comms\RazerComms.exe 00000A3C
C:\Program Files (x86)\Razer\InGameEngine\32bit\RazerIngameEngine.exe 00000A9C
C:\Program Files (x86)\Skype\Browser\SkypeBrowserHost.exe 00002378
C:\Program Files (x86)\Skype\Phone\Skype.exe 000011AC
C:\Program Files (x86)\Spybot - Search & Destroy 2\SDTray.exe 00001B6C
C:\Program Files (x86)\Unified Remote 3\RemoteServerWin.exe 00000B3C
C:\Program Files\Bitdefender\Antivirus Free Edition\gziface.exe 000009A8
C:\Program Files\Logitech Gaming Software\LCore.exe 00000864
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 00000CE4
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00000FD8
C:\ProgramData\GOG.com\Galaxy\redists\GalaxyCommunication.exe 0000110C
C:\Users\Shura\AppData\Local\Discord\app-0.0.297\Discord.exe 000011FC
C:\Users\Shura\AppData\Local\razer\InGameEngine\cache\RazerComms\RzCefRenderProcess.exe 000010C8
C:\Users\Shura\AppData\Roaming\Spotify\SpotifyWebHelper.exe 0000151C
C:\Users\Shura\AppData\Roaming\Telegram Desktop\Telegram.exe 00001A94
C:\WINDOWS\Explorer.EXE 00000E5C
C:\WINDOWS\splwow64.exe 00002B78
C:\WINDOWS\system32\conhost.exe 00000584
C:\WINDOWS\system32\taskhostex.exe 00000340
C:\Windows\System32\StikyNot.exe 00000F58
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000500
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 0000272C
E:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe 000005A4