Main Story Quest won't advance

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Date & Time: 1132 NZD 14/7/2017
Frequency: 2 times
World name: Tonberry
Character name: Caliena Tantumori
Retainer name:
NPC name:
Monster name: Shinryu
Class/Level: NInja 70
Party or solo: Party
In-game time:
Area and coordinates:
Housing:
Steps:
1. Flagged main story quest for The Royal Menagerie
2. Completed The Royal Menagerie
3. Tonberry Server Failure on First Completion
4. Kicked from Server
5. Logged back into Server
6. Completed a Second Time
7. Exited quest using Exit Portal.
8. MSQ did not advance after Second Clear
9. Quest is flagged as completed in duty finder.

https://image.ibb.co/hGWsZa/msq.jpg



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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: Unsure

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type: Keyboard
-Maker: Logitech
-Model Number:

I'm having the exact same issue! I may have even been in that instance as I'm on your server as well.

I think we may have been in the same party. Hopefully square actually looks at this issue? It seems impossible to get hold or someone.

This issue was resolved by zoning into the Lochs