crashing while joining frontline DR

Date & Time:10:30 7/9/2017
Frequency:everytime i enter duty roulette frontline
World name:tonberry
Character name:serica guk
Retainer name:
NPC name:
Monster name:
Class/Level:
Party or solo:solo
In-game time:
Area and coordinates:
Housing:
Steps:
1.each time i try to enter frontlines duty roulette i crash to desck top
2.i receive an unexpected error
3.ffkiv.exe+C325C
ffkiv.exe+5AB8B
ffkiv.exe+59802
ffkiv.exe+58054
ffkiv.exe+BBBFF4
ffkiv.exe+BBB4F6
ffkiv.exe+BBC951
ffkiv.exe+BBEE67
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider:adsl / telstra
- Modem maker/model number:

PC Specs
-=-=-=-=- System Information -=-=-=-=-
OS Name Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name SERICA-PC
System Manufacturer Gigabyte Technology Co., Ltd.
System Model EX58-UD5
System Type x64-based PC
Processor Intel(R) Core(TM) i7 CPU 930 @ 2.80GHz, 2794 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Award Software International, Inc. F11, 2/11/2010
SMBIOS Version 2.4
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "6.1.7601.17514"
User Name serica-PC\serica
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 6.00 GB
Total Physical Memory 6.00 GB
Available Physical Memory 4.23 GB
Total Virtual Memory 12.0 GB
Available Virtual Memory 10.0 GB
Page File Space 6.00 GB
Page File C:\pagefile.sys

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

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