Please fix this error!!! Quarrymill on Ultros

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Date & Time: started on 06/07/17
Frequency: constant
World name: Ultros
Character name: Celsa Selloana
Class/Level: Puglist
Party or solo: solo
Area and coordinates: Quarrymill

Steps:
1. Log in get the red week connection circle. It is there every time i log in .
2. I cant log out i have to force a log out by forcing the programe to close through the playstation 4 close application setting
3. I can not leave quarrymill. I can not interact with anything. I can not teleport. The game then freezes and kicks me from the server.
4. When this happens and i get onto the world after what i think is logging in the FC i am with does not show any details the character does not show any details no interaction is possible. I keep logging back in to see if its OK now and it is not. PLEASE fix this I have been paying my sub every month since 2015!

Connection Specs
- Type of internet connection/provider: Virginmedia. ( I checked the connection from them is strong using the LAN cable)
- Modem maker/model number: Virgin Media Superhub



To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

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■ PS4 Specs

Model Number of the PlayStation®4 You Are Using
- Model Number: 1 TB gamer edition PS4

I am NOT leaving the NA servers SE, all my friends are there!