Did not receive veteran rewards

Date & Time: June 16 2017 around 04:00 AM PST
Frequency: Only once
World name: Adamantoise
Character name: Dadapoki Rurupoki
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Black Mage Level 60
Party or solo: Solo
In-game time: None
Area and coordinates: None
Housing: None
Steps:
1. I received an email saying my subscription was about to renew and charge.
2. On June 16 2017 My subscription renewed and logged in succesfully to verify for my veteran rewards
3. This day also was early accesss of stormblood
4. I logged in but no new email for subscription renewal with my veteran rewards was received

Connection Specs
- Type of internet connection/provider Izzi
- Modem maker/model number Cisco / DPC3928S

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-011A