Did not receive purchased Yshtola outfit on the right character

Date & Time: June 26th
Frequency: Once
World name: Omega
Character name: Penny Lane
Retainer name:
NPC name: Delivery Moogle
Monster name:
Class/Level: Red Mage/70
Party or solo: Solo
In-game time:
Area and coordinates:
Housing:
Steps:
1. Ordered Y'Shtola's Modish Outfit from the Mog Station for the character Penny Lane of Omega.
2. Submitted a support desk ticket after not receiving the item after a couple of days.
3. Support desk informed me that the item was sent to Pow Pow of Omega and that they can't help me with retrieving the item for Penny Lane. Support desk told me to file a bug report here.