unable to join grand company - tales of adventure

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: jun 23rd, 2017
Frequency: always
World name: Sargatanas
Character name: Old almagest
Retainer name: na
NPC name: na
Monster name: na
Class/Level: Red Mage - 50
Party or solo: solo
In-game time: always
Area and coordinates: na
Housing: na
Steps:
receipt for tales of adventure
Inquiry Number: 17062 3174 5106 0021

Thank you for using the FINAL FANTASY XIV Mog Station.
This e-mail has been sent to inform you that your purchase of FINAL FANTASY XIV has been completed successfully.

Date: 06/23/2017
Service Account Name: FINAL FANTASY XIV
----------
Product Contents: Tales of Adventure: A Realm Reborn
Payment Method: Credit Card/Debit Card
Total: USD 18.00

this is a 1.0 character - ive had multiple random issues such as unable to do class quests because i need to do fights again, such as the arcanist/summoner quest and needing to do bowels of ember.

1. went to all 3 grand companies, they said i must continue with the main quest. i am currently doing heavensward main quests

2. unable to earn seals or anything grand company related such as pvp or supply turn ins or purchase anything.

3. there is no grand conpany listed on my inngame profile, but i can see seals earned on my web profile.


Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

■ PC Specs

To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

------------------------------------------------------

■ PS4 Specs

Model Number of the PlayStation®3 You Are Using
- Model Number:

Model Number of the PlayStation®4 You Are Using
- Model Number:

Model Number of the PlayStation®Vita You Are Using
- Model Number:

Information About the Peripherals You Are Using
-Type:
-Maker:
-Model Number:

I have the same issue

Time: June 24th
Frequency: Always
World name: Cactuar
Character name: Rhianu Esparta
Retainer name: na
NPC name: na
Monster name: na
Class/Level: Ninja/64
Party or solo: solo
In-game time: always
Area and coordinates: na
Housing: na
Steps:
1.
2.
3.
<*Add more steps if necessary

Connection Specs
- Type of internet connection/provider:
- Modem maker/model number:

PC Specs
-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:

Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:

I have the same problem. I decided it was time to bring my legacy character up to speed on the story, so I purchased Tales of Adventure: Heavensward. According to the description on mogstation a Grand company would be chosen for me based on my starting city. This was fine, and I can see that maelstrom was chosen in the 'completed' tab in my quest log, which I thought was strange, seeing as Ul'dah is my starting city, but whatever. The problem is that when I go there and talk to the NPC's, I get the message that I must proceed further in the MSQ to be able to join. I see no Grand Company tag on my name in searches or Free Company lists, but I have some seals from before and it is displayed as such on my currency tab: 3532/0. I hope this is solved soon or someone has a solution for this.