Where is my Crysta

Hi,

Yesterday, I opted to pay for my subscription by crysat (3k) via ultimatepay using PayPal. I've went through the process and the money was withdrawn from my Paypal account but I got an error saying that Paypal express failed.

Now, the money remains withdrawn and I am still missing my crysta. Is there something I should know/do beside contacting Paypal for a refund? or is there some kind of error associated with ultimatepay?

FYI, I used the same method to purchase 500 crysta when the game first came out.

Sontawila,

We apologize for any problems you are experiencing. However, this forum is only for the troubleshooting of technical issues related to FINAL FANTASY XIV itself. All account & billing issues should be address through the SQUARE ENIX Support Center. Since this is not an actual technical issue, but a suggestion, this thread has been closed.

The SQUARE ENIX Support Center for North American accounts can be found at this link:
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The SQUARE ENIX Support Centre for European accounts can be found at this link:
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The SQUARE ENIX Support Center for Japanese accounts can be found at this link:
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