No veteran rewards

Template (PlayStation®3 and PlayStation®4 Version)

When submitting a bug report, please use the below template and thoroughly fill out the necessary information.

Time: Around June 16
Frequency: Always
World name: Adamantoise
Character name: Dadapoki Rurupoki
Retainer name: None
NPC name: None
Monster name: None
Class/Level: Black Mage / 60
Party or solo: Solo
In-game time: None
Area and coordinates: None
Housing: None
Steps:
1. I was charged on june 16 successfully
2.loged in to the game with my ps4
3. No veteran veteran reward email appeared.

Connection Specs
- Type of internet connection/provider : Izzi
- Modem maker/model number Cisco / DPC3928S

Model Number of the PlayStation®3 You Are Using
- Model Number: i don't have it anymore

Model Number of the PlayStation®4 You Are Using
- Model Number: label was removed

Model Number of the PlayStation®Vita You Are Using
- Model Number: label erased with time

Information About the Peripherals You Are Using
-Type: None
-Maker: None
-Model Number: None