contact support and dx11 crash bug

having a problem when I bought the astrologian level up item it hasn't gotten delivered and after contacting phone support I was refered to gm support well upon trying to get gm support over the past 24 hours I got to respond to my ticket to try and get ahold of a gm and upon replying to a ticket ive already made in a stormblood area it throws out a direct x 11 error and shuts down the game, note it does not happen in areas outside stormblood.. so not only did I not receive the item I bought but trying to get a hold of a gm to correct this error I get booted constantly cuz of a bug..

Time: all times
Frequency: everytime I go to respond to a support ticket while in a stormblood area
World name: hyperion
Character name: minave weiss
Class/Level: blm 70
Party or solo: solo or party
In-game time: any time
Area and coordinates: all stormblood areas


Connection Specs
- Type of internet connection/provider: charter communications
- Modem maker/model number: asus ac5300

■ PC Specs
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz (8 CPUs), ~4.2GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 0906
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32698.668MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 37562.668MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 237.921GB SYSTEM_FREEDISC_SPACE 192.093GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.569GB SYSTEM_FREEDISC_SPACE 218.543GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 223.569GB SYSTEM_FREEDISC_SPACE 209.863GB
SYSTEM_STORAGE F:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 238.474GB SYSTEM_FREEDISC_SPACE 131.097GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 11041.938 MB
SYSTEM_GRAPHICS_SHARED_VRAM 16349.334 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 2560 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_a2b0acab06663645\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 4/30/2017 20:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- Logitech G933 Gaming Headset)
SYSTEM_SOUND_DEVICE_ID {E071CF8F-3C43-4F52-AAEA-2B8EF7CD4ADE}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/8/2016 00:00:00
SYSTEM_SOUND LG ULTRAWIDE-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {5D82AB73-CF1C-4D04-98DF-DAC36A8AA529}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0026
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/15/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {E4B30EA0-299B-4E95-A183-330858E315CB}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00