GUI and HUD lockup after viewing a cutscene

Time: Multiple Occasions ranging from 5am to 8pm
Frequency: Four times
World name: Balmung
Character name: Izayoi Niwa
Retainer name:
NPC name: Yotsuyu
Monster name: Lorelei, Hyper-tuned Grynwaht
Class/Level: DRK/69
Party or solo: Party and Solo
In-game time: Any
Area and coordinates: Kugane, Doma Castle, Sirensong Sea, Yanxia
Housing:

Steps:
1. Run a dungeon or watch a scene where there is white text at the bottom of the screen that is not contained by a text box.

2. Allow the scene to reach completion and attempt to use actions on cross hotbars, access your main menu, use text commands, or interact with NPCs. Access to these functions will be met with a system error message.

3. To restore temporary functionality, you need to find a means to teleport to a new location where you will find all functions are restored and operating how they should.

4. Logout and then log back in to restore full functionality.

------

Side note: After the lockup and temporary fix, when I interact with any item that might make my hotbars or HUD elements temporarily disappear, I will be locked out of those functions once more until I teleport either via a party teleport, Ring of Eternity or Aethernet shard; zoning does not fix the issue.

I personally believe this has to do with the game thinking I am still in a cut-scene, as the only buttons that will work on my controller during these occurrences are Confirm, Deselect, Jump and the analog sticks, while all other buttons give various system errors instead.

I have encountered this error four times, each time is without warning and only logging out fixes the issue.

------

Connection Specs
- Type of internet connection/provider: Boradband, Comcast
- Modem maker/model number: ARRIS Surfboard

■ PC Specs



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\MizuMikomi\Documents
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i5-6600K CPU @ 3.50GHz (4 CPUs), ~3.5GHz
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SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 1862.575GB SYSTEM_FREEDISC_SPACE 1137.305GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
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SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 4/30/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
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SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1060 6GB
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
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SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 6084.188 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4076.035 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_f9309145156afb40\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8205
SYSTEM_GRAPHICS_DRIVER_DATE 4/30/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {98F78D81-5C6F-440C-B2DA-F4BADF1447FC}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND Headset Earphone (2- DUALSHOCK®4 USB Wireless Adaptor)
SYSTEM_SOUND_DEVICE_ID {17202D32-C4BC-4E3B-B2EE-21020442B6F8}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {3B1B73F6-3A03-45E9-A665-DBEC76F51BCB}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
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SYSTEM_SOUND Speakers (4- Logitech G930 Gaming Headset)
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SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 12/8/2016 00:00:00
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {6F5315C9-02B3-456B-A9AB-02859EB2F602}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.15063.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 3/17/2017 00:00:00
SYSTEM_SOUND ASUS VE278-0 (NVIDIA High Definition Audio)
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SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
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SYSTEM_INPUT {CBCD40C0-FF7D-11E6-8001444553540000}
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
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SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
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SYSTEM_INPUT {E3D79D60-2605-11E7-8001444553540000}
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SYSTEM_INPUT {9BF5FFF0-AD2E-11E6-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SABRE RGB Optical Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0CD8B4D0-F099-11E6-8002444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

In-Game Bugs - Post New Thread - Google Chrome
FFXIVLauncher
Windows Shell Experience Host
NVIDIA GeForce Overlay
LAZ - Vit Tape - MusicBee
FFXIV


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 23 PPAPI
Audacity 2.1.2
Blizzard App
Google Chrome
MusicBee 3.0
NVIDIA Stereoscopic 3D Driver
OBS Studio
TeamViewer 12
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Minecraft
Java 8 Update 111
UE4 Prerequisites (x64)
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.24212
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24212
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24212
Epic Games Launcher
Java Auto Updater
PeaZip 6.2.0
NVIDIA Photoshop Plug-ins 64 bit
Google Update Helper
SSDlife Pro
Adobe Photoshop CC 2015
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24212
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
Corsair Utility Engine
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Launcher Prerequisites (x64)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Windows 10 Upgrade Assistant
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ShareX
GIMP 2.8.18
Microsoft Office Home and Business 2013 - en-us
Logitech Gaming Software 8.92
Sonic & All-Stars Racing Transformed
Age of Empires II: HD Edition
Phantom Breaker: Battle Grounds
Yooka-Laylee
Golf With Your Friends
NieR:Automata™
Vulkan Run Time Libraries 1.0.42.1
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Java 8 Update 111 (64-bit)
Windows 10 Update and Privacy Settings
MPC-HC 1.7.10 (64-bit)
UE4 Prerequisites (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Elgato Game Capture HD
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Ansel
NVIDIA 3D Vision Driver 382.05
NVIDIA Control Panel 382.05
NVIDIA Graphics Driver 382.05
NVIDIA GeForce Experience 3.6.0.74
NVIDIA 3D Vision Controller Driver 369.04
NVIDIA Optimus Update 25.0.0.0
NVIDIA PhysX System Software 9.17.0329
NVIDIA Update 25.0.0.0
SHIELD Streaming
NVIDIA HD Audio Driver 1.3.34.26
NVIDIA Install Application
NVIDIA Backend
NVIDIA Container
NVIDIA LocalSystem Container
NVIDIA Message Bus for NvContainer
NVIDIA NetworkService Container
NVIDIA Session Container
NVIDIA User Container
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA Display Watchdog Plugin
NVIDIA Display Session Container
NvNodejs
NVIDIA Watchdog Plugin for NvContainer
NvTelemetry
NVIDIA Telemetry Container
NvvHci
Nvidia Share
NVIDIA ShadowPlay 3.6.0.74
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 3.70.2
Infiniscene
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
Microsoft Visual C++ 2015 x64 Additional Runtime - 14.0.24212
Microsoft Visual C++ 2015 x64 Minimum Runtime - 14.0.24212


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 000022EC
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002930
C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe 00002A08
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 000005A8
C:\Program Files (x86)\MusicBee\MusicBee.exe 00002384
C:\Program Files (x86)\NVIDIA Corporation\NVIDIA GeForce Experience\NVIDIA Share.exe 00001B5C
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00001130
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000027CC
C:\Program Files\Logitech Gaming Software\LCore.exe 00002710
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 0000249C
C:\Program Files\NVIDIA Corporation\ShadowPlay\nvspcaps64.exe 00000A4C
C:\Program Files\Nefarius Software Solutions\ScpToolkit\ScpTrayApp.exe 000028EC
C:\Program Files\ShareX\ShareX.exe 00002A40
C:\Program Files\Windows Defender\MSASCuiL.exe 000010D4
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 000019B8
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.18062.12990.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 00000D08
C:\Program Files\WindowsApps\Microsoft.WindowsStore_11703.1001.45.0_x64__8wekyb3d8bbwe\WinStore.App.exe 000028F8
C:\Users\MizuMikomi\AppData\Local\Discord\app-0.0.297\Discord.exe 00002B38
C:\Users\MizuMikomi\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00000BD0
C:\Users\MizuMikomi\Documents\FFXIV\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002EC8
C:\Users\MizuMikomi\Documents\FFXIV\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 000011B0
C:\WINDOWS\Explorer.EXE 00000C90
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000159C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00000B88
C:\WINDOWS\system32\DllHost.exe 000022E8
C:\WINDOWS\system32\SettingSyncHost.exe 00001F80
C:\WINDOWS\system32\conhost.exe 00002790
C:\Windows\System32\RuntimeBroker.exe 00001714
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000015A8
c:\windows\system32\sihost.exe 0000113C
c:\windows\system32\svchost.exe 00000540
c:\windows\system32\taskhostw.exe 000012D8

-=-=-=-=- System Information -=-=-=-=-

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-


Laptop Model Name:
Laptop Model Number:

Gamepad Manufacturer: Sony
Gamepad Model Name: cuh-zct1u
Gamepad: DualShock 4 Glacier White

Browser Information
- Name and version of the browser currently in-use: Google Chrome

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