Stormblood Mac gamepad issues

Hi

I just bought a 2017 15" Macbook Pro with Touchbar.

I have successfully paired both Xbox One/Dual Shock 4 controllers onto the Mac via Bluetooth.

I have downloaded some free apps on the app store that shows the controller is indeed working correctly on macOS Sierra.

However, in FF14, the game does not respond to the controllers at all. They are just labelled as Controller1 or Controller2. I have tried enabling gamepad and using the calibration option, however the controller inputs do not seem to register at all.

Any idea what I should do?