Unexpected error upon logging in
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Time: 6/19/2017, 5:20 (GMT-6:00/US CST)
Frequency: Ongoing
World name: Hyperion
Character name: Yang' Xiaolong
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: Black Mage/63
Party or solo: Solo
In-game time: N/A
Area and coordinates: Gyr Abania, The Peaks, coordinates unknown
Housing: N/A
Steps: N/A
1. Upon logging in, I get a number of error codes, and the message, "An unexpected error has occurred. Exiting FINAL FANTASY XIV." A restart of my computer has not solved the issue.
Connection Specs
- Type of internet connection/provider: Google Fiber
- Modem maker/model number:
■ PC Specs
To obtain the system information, open the FFXIV launcher and select Config → System Information → Display.
-=-=-=-=- System Information -=-=-=-=-
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\Dave\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release.170602-2252)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 10/02/13 21:01:46 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8148.734MB
SYSTEM_VIRTUAL_MEMORY 134217727.875MB
SYSTEM_PAGE_FILE 16340.734MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 199.561GB SYSTEM_FREEDISC_SPACE 40.079GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 731.413GB SYSTEM_FREEDISC_SPACE 406.517GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GT 740
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GT 740
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 2017.688 MB
SYSTEM_GRAPHICS_SHARED_VRAM 4074.367 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvd3dumx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispiwu.inf_amd64_b67dc924fff8de6d\nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7653
SYSTEM_GRAPHICS_DRIVER_DATE 12/28/2016 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Razer Surround Audio Controller)
SYSTEM_SOUND_DEVICE_ID {5B752A5A-F565-4F08-822A-99867A742CDE}
SYSTEM_SOUND_DEVICE_NAME RzSurroundVAD.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7600.16385
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/28/2015 00:00:00
SYSTEM_SOUND Speakers (XSplit Stream Audio Renderer)
SYSTEM_SOUND_DEVICE_ID {766ED8E9-2720-418D-BB5C-DD509D16FEBA}
SYSTEM_SOUND_DEVICE_NAME xspltspk.sys
SYSTEM_SOUND_DRIVER_VERSION 1.00.0000.0002
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/26/2014 00:00:00
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {F3EEF86E-7D81-4EAC-8426-DA901FAA8484}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7541
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/18/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B51F88B0-2739-11E5-8001444553540000}
SYSTEM_INPUT_NAME Natural® Ergonomic Keyboard 4000
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1280 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BABB5790-2587-11E4-8001444553540000}
SYSTEM_INPUT_NAME Afterglow Gamepad for Xbox 360 (Controller)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
In-Game Bugs - Post New Thread - Google Chrome
secure.square-enix.com - Google Chrome
errors.png - Photos
Skype™ - piratearthur
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
ASRock eXtreme Tuner v0.1.383
Avast Free Antivirus
Google Chrome
Etron USB3.0 Host Controller
LAME v3.99.3 (for Windows)
NVIDIA Stereoscopic 3D Driver
Razer Surround
SafeZone Stable 3.55.2393.607
Steam
Broforce
RWBY: Grimm Eclipse
VLC media player
WebTablet FB Plugin 32 bit
WinRAR 5.21 (32-bit)
AMD Catalyst Control Center
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
HP Customer Experience Enhancements
Razer Synapse
CCC Help Russian
Catalyst Control Center - Branding
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.50727
CCC Help Portuguese
CCC Help Danish
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727
CCC Help Swedish
Java 8 Update 91
CCC Help Turkish
FINAL FANTASY XIV - A Realm Reborn
CCC Help Swedish
CCC Help Turkish
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
XSplit Broadcaster
CCC Help German
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Skype™ 7.37
CCC Help Norwegian
CCC Help English
CCC Help Thai
Java Auto Updater
CCC Help Greek
CCC Help Czech
Apple Software Update
CCC Help Polish
CCC Help Korean
CCC Help Portuguese
Google Update Helper
QuickTime 7
CCC Help Japanese
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.24215
CCC Help Chinese Standard
Microsoft Visual C++ 2005 Redistributable
CCC Help Italian
Microsoft Visual C++ 2005 Redistributable
CCC Help Chinese Traditional
CCC Help English
CCC Help Thai
CCC Help Czech
CCC Help Spanish
CCC Help Norwegian
Realtek Ethernet Controller Driver
CCC Help German
Office 15 Click-to-Run Extensibility Component
Office 15 Click-to-Run Localization Component
CCC Help Russian
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
CCC Help Finnish
CCC Help Hungarian
CCC Help Korean
Google Update Helper
CCC Help Italian
CCC Help French
CCC Help Chinese Traditional
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
CCC Help Japanese
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.24215
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
CCC Help Polish
NETGEAR WNA3100 wireless USB 2.0 adapter
CCC Help Dutch
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
CCC Help Greek
HP Support Solutions Framework
CCC Help French
CCC Help Hungarian
CCC Help Chinese Standard
Microsoft XNA Framework Redistributable 4.0 Refresh
Auslogics DiskDefrag
Etron USB3.0 Host Controller
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.24215
OpenOffice 4.1.2
Apple Application Support (32-bit)
Adobe Flash Player 11 ActiveX
CCC Help Spanish
CCC Help Dutch
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
CCC Help Danish
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
CCC Help Finnish
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727
ASRock App Charger v1.0.6
ASRock XFast RAM v2.0.28
Microsoft Office 365 ProPlus - en-us
Tales of Zestiria
Fallout 4
TeamSpeak 3 Client
Vulkan Run Time Libraries 1.0.26.0
Wacom Tablet
WebTablet FB Plugin 64 bit
Microsoft Visual C++ 2005 Redistributable (x64)
Apple Mobile Device Support
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219
Microsoft DVD App Installation for Microsoft.WindowsDVDPlayer_2019.6.13291.0_neutral_~_8wekyb3d8bbwe (x64)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030
Bonjour
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
Microsoft .NET Framework 4.5.1
Office 15 Click-to-Run Licensing Component
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.21005
Apple Application Support (64-bit)
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.21005
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.50727
Microsoft Visual C++ 2005 Redistributable (x64)
NVIDIA Control Panel 376.53
NVIDIA Graphics Driver 376.53
NVIDIA GeForce Experience 2.11.3.5
NVIDIA 3D Vision Controller Driver 364.44
NVIDIA PhysX System Software 9.16.0318
NVIDIA Update 2.11.3.5
NVIDIA LED Visualizer 1.0
SHIELD Streaming
NVIDIA GeForce Experience Service
NVIDIA HD Audio Driver 1.3.34.14
NVIDIA Install Application
NVIDIA Network Service
NVIDIA Display Container
NVIDIA Display Container LS
NVIDIA ShadowPlay 2.11.3.5
SHIELD Wireless Controller Driver
NVIDIA Update Core
NVIDIA Virtual Audio 1.2.40
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030
iTunes
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe 00002754
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000003CC
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 0000212C
C:\Program Files (x86)\NETGEAR\WNA3100\WNA3100.exe 00000A00
C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000C60
C:\Program Files (x86)\Razer\Synapse\RzSynapse.exe 00001BC4
C:\Program Files (x86)\Skype\Browser\SkypeBrowserHost.exe 00000340
C:\Program Files (x86)\Skype\Phone\Skype.exe 00001BBC
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00002620
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo64.exe 00000764
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00000D10
C:\Program Files\NVIDIA Corporation\Display\nvtray.exe 000009A0
C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe 00001B18
C:\Program Files\Tablet\Wacom\Wacom_TabletUser.exe 000016C0
C:\Program Files\Windows Defender\MSASCuiL.exe 00000A34
C:\Program Files\WindowsApps\Microsoft.SkypeApp_11.17.420.0_x64__kzf8qxf38zg5c\SkypeHost.exe 00001874
C:\Program Files\WindowsApps\Microsoft.Windows.Photos_2017.18062.12990.0_x64__8wekyb3d8bbwe\Microsoft.Photos.exe 000028DC
C:\Program Files\iTunes\iTunesHelper.exe 0000150C
C:\Users\Dave\AppData\Roaming\Spotify\SpotifyWebHelper.exe 00001BA8
C:\WINDOWS\Explorer.EXE 00001658
C:\WINDOWS\SystemApps\ShellExperienceHost_cw5n1h2txyewy\ShellExperienceHost.exe 0000069C
C:\WINDOWS\system32\ApplicationFrameHost.exe 00002BF8
C:\WINDOWS\system32\SettingSyncHost.exe 0000148C
C:\WINDOWS\system32\conhost.exe 000003E8
C:\WINDOWS\system32\sihost.exe 00001720
C:\WINDOWS\system32\svchost.exe 00001718
C:\WINDOWS\system32\taskhostw.exe 000017A4
C:\Windows\System32\RuntimeBroker.exe 00001114
C:\Windows\System32\smartscreen.exe 0000265C
C:\Windows\SystemApps\Microsoft.Windows.Cortana_cw5n1h2txyewy\SearchUI.exe 000018C4
-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-
Laptop Model Name:
Laptop Model Number:
Gamepad Manufacturer:
Gamepad Model Name:
Gamepad Part Number:
Browser Information
- Name and version of the browser currently in-use:
- Internet Explorer Version:
------------------------------------------------------
Attached is a screen shot of the errors displayed when attempting to log in.
http://imgur.com/YB5VfrM