Regarding the issue that occurs after beating “The Pool of Tribute” (Susano)
Greetings,
I'd like to follow up regarding the Susano bug that occurs for some users after defeating the primal where they are disconnected and unable to log in.
We have confirmed an issue wherein if “The Pool of Tribute” is completed while progressing in the main story quest “The Lord of the Revel”, an error may be displayed when returning from the content, and users will be unable to log in again.
Our investigation thus far has revealed that this issue occurs when entering “The Pool of Tribute” while performing an emote action.*Due to this, we ask that users please finish their emote actions before entering “The Pool of Tribute”.
*So far, our investigation has shown that this issue occurs most often when using the “/sit”, but it can happen with any emote action
It has been confirmed that user will be able to log in again by forcefully changing the area in which their character logged out, so we will be doing this as a temporary means of addressing the issue until it is resolved.
We will need to provide support to each character individually, so we ask that user who are currently unable to log in due to this issue to please make a report in this thread. (Please understand this thread is specifically for users that cannot log in as a result of the issue described above and not for other miscellaneous issues.)
We will continue to investigate and address the issue, and we apologize for any inconvenience this may be causing.