Cannot log back into game after completing pool of tribute

Finished the pool of tribute trial and cannot reconnect to the game at all. every log in results in an error. this has been going on since 4am 6/17/17 and I am still unable to access my character.
Time: 4am
Frequency: permanent
World name: Cactaur
Character name: Casli Sel'nuhn
Retainer name:
NPC name:
Monster name: Susano
Class/Level: Warrior Level 63
Party or solo: Party
In-game time:
Area and coordinates: The Ruby Sea
Steps:
1. Complete pool of tribute
2. leave duty into loading screen
3. error codes and crash