Payment issues and recurring login issues

I've been having a really hard time with the Mog Station and Square Enix site a lot lately. A few days ago I purchased a Fantasia and 5 Pots of Dye from the Mog Station, and while doing this was having an issue with the website constantly and randomly taking me back to the login screen.

As an example, go to store > select item > redirected to login screen. Relogin > store > select item > payment method > redirected to login screen. Relogin > store > redirected to login screen. So on so forth.

I tried deleting browser cookies and caches before continuing. Didn't help. Tried another browser. Didn't help. Tried doing it on my phone. Didn't help.

So I just kept trying to get it to make it through to the end of the process without relogging. It was really annoying, but eventually I got to the point where I could check out... but then when I did an 'error occured' (no error code) and it seemed nothing happened. I looked at my transaction history and indeed nothing was there, then I checked my card balance and low and behold $15.00 had been taken by Squeenix.

So I put in a ticket and half a day later got the 'we got your ticket blah blah you'll get a response within 48 hours rabble rabble rabble'. That was 5 days ago.

So you have my money but I don't have my items, you've apparently been aware of the issue for 5 days. And I'm still standing here with my thumb up my a$$ and missing $15.00 from my wallet.