Missing Aymeric's Attire [Mogstation Purchase Never Received]

Date purchased: 6-3-2017

Item purchased: Aymeric's Attire

Purchased for character: Metalios Promethium

Character support says delivered to: Crytilis Promethium

Mail inbox full on either character: No

Attempted to use reward request: Yes - on both characters

Item in inventory or armory of character support says delivered to: No

Item in mail of character support stated delivered to: No

Character(s) World: Goblin

Compensation desired: Refund (Since item was never received, or Item delivered to Metalios Promethium)

please close this thread, issue has been resolved