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If you selected the wrong character to send an item to, even if it was never redeemed on that character, you can't have it switched.
That kinda sucks to drop $10 you didn't have to only to not have a usable item because "there is nothing in place to transfer items in place at this time". I know it isn't that much trouble just to check Square. Come on now, lets raise the bar a little bit here. I feel kinda cheated.
That is all.
- Doom
The reason why they don't assist players in a human error mistake like this, its because they give you many warnings before making the purchase.
1. you select the character after selecting the item you want to purchase.
2. you need to check the box in order to proceed with the purchase. It even says there "Please note that this selection includes items that can only be used once or are limited to one per character. No refunds will be given for mistaken purchases." Once you click the box you are able to continue to the next page.
3. This page tells you the item you are purchasing, the character it is being sent to and how you want to make the purchase.
It gives you a warning and lets you double check that the item is being sent to the right character. If you messed up the process because you were anxious to get the item, well thats too bad for you. No company would help a customer on a human error like that especially with how they have their process. It's not SE fault for this mistake, its yours. Of course they are not going to help. Just suck it up and pay for the item again. This time, double check the character is correct. Screenshot it if you need to.
Is there a way to get support from them for MogStation purchases at all? I bought the Eastern Dance a couple of months ago apparently and completely forgot I had it. So I purchased it again. Is there literally no support for it? Do I have a $7 dance sitting in my inventory that I can never do anything with?
SE don't care about their customers at all, only their wallets. I speak from personal experience on a number of occasions.