transfer worlds

I been trying for days to transfer my character from Coeurl to Mateus. I called Square Enix and they said my account is good with no restrictions and they believe its a bug on mogstation. I tried different browsers and it was the same thing.

any help in this matter would be greatly appreciated,
Gloria

Did payment post to your account? or was it declined. I just transferred an alternate had no issues.

You're transferring to Mateus?

Maybe the system is just really confused and doesn't understand the request. =p

Quote:

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Originally Posted by Hasrat

...To Mateus?

Maybe the system is just really confused and doesn't understand the request. =p

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Did you at least see an authorization on your online transactions? if not could be a MOP payment issue not processing properly.Could try an alternate card.

Square Enix support said my account is fine and they think its a bug as why I can't transfer

I don't get to the payment part. I pick the world i want to go to, confirm, the pick the world I'm at now and then confirm. Says world may be full. I tried another just to see and i got the same thing. very frustrating