Support Desk "Report History" doesn't show filed reports

Time: 14:18 JST 10th May 2017 (now, but symptom is continuous)
Frequency: Continuous
World name: Valefor
Character name: Chicory Windurst
NPC name: N/A
Monster name: N/A
Class/Level: All
Party or solo: Both
In-game time: Always
Area and coordinates: Anywhere
Housing:N/A

Steps:
1. Open "Support Desk" from the "System" menu.
2. Use the R1 button to select the "History" tab.
3. The report history shows only report number 6682590, filed in December of 2016 and since closed (but still displayed). None of the reports filed since 31st December 2016 are displayed. Several reports have been filed - most recently regarding a problem with the Sightseeing Log entry for Thal's Respite. Not being able to see the Report History makes it impossible to track reports that have been filed and see whether there has been any response.

Connection Specs
- Type of internet connection/provider: LTE WiMax
- Modem maker/model number: Huawei Speed Wifi Next W02

Model Number of the PlayStation®4 You Are Using
- Model Number: CUH-1200A

Information About the Peripherals You Are Using
- Sony PS4 controller (supplied with the PS4)
- Microsoft Desktop 600 wired USB keyboard and mouse