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Hello!
I'm sorry if I shouldn't post here about the shop but I'm out of solution.. >w<
I ordered the latest FFXIV art book almost a month ago. But the delivery company was unable to deliver it to me and sent it back to the SE shop.
I tried to open requests on the site and send e-mail, but weeks later I still have no answer. I would like to change my delivery adress but... well...
Any one know how I could do to contact them and make them send me my parcel...? T^T
Thanks
This is there support page.
https://pep-sqex-us.zendesk.com/hc/en-us/requests/new
I already tried that.. multiple times.. it's been weeks now >.<
Did you try getting in the chat support? They can't take weeks to reply on chat support.
It seems there is no chat on the UK support ._.
Try going through US/NA support. It's not the same but if they tell you to go through chat support in UK, you can ask them the link.
Ah I haven't tryed that yet! I'll do it, thank you ! :3
Good luck their phone numbers don't work on past invoices and seems that email support takes almost 2 weeks from my experience. I was only able to get through to them Via email.
I finally got an aswer!!! \(°v°)/
It was by mail, about 2-3 weeks after I send mine >o<