Hundreds of items missing from inventory

Please respond. I'm not getting any response IN GAME or on these forums. Please I need help.

Missing hundreds of items from inventory
Time: 2/20/17 - 3/07-17
Frequency: once
World name: Gilgamesh
Character name: Heimdal Gjallarhorn
Retainer name: N/A
NPC name:N/A
Monster name: N/A
Class/Level: N/A
Party or solo: Solo
In-game time:2/20/17 - 3/7/17 any time
Area and coordinates: unknown
Housing: N/A


I had over 300 "Ixali Oaknots" in my inventory.

I later went to trade in these items and I only had 14 in my inventory.

I never spent them. I never had in retainers, and oddly enough I had a stack of 13, and a stack of 1 which makes no sense. I previously had multiple stacks of 99.

I never spent these items as I had no idea what to buy.

Can someone check my inventory history and see what happened, and if other items went missing? This is the only item I recall as I was planning on using them. I saw the vendor said I had well over 300. A few days later I checked the market board to see what sells.

Then when I went to trade in almost all of them were gone.

I've done dailies for many months saving these items (and moonstone) up.

There could be more items missing. I only remember the Oaknots since i planned to turn them in and I had MULTIPLE stacks of 99 that just vanished.