Missing Legacy Chocobo Mount

Missing Legacy Chocobo Mount

ISP:
Cable One

Type of Internet Connection:
CATV

Internet Connection Speed:
100 mbps

Date & Time:
2/27/2017

Frequency:
Always


World:
Goblin

Character Name:
Vesuvius Attilius

NPC Name:
"None".
Monster Name:
"None"

Class/Level:
All jobs and levels (60)(BRD), (60) (Disciples of LAND), (60) (Disciples of HAND),...

Party or Solo:
Always unavailable...

Race:
Miqo'te

In-Game Time:
Constantly unavailable

Area and Coordinates:
All areas mounts are accessible

Housing:
"None"

Steps:
- My legacy mount is no longer available via player menu > mount guide
- whistle was used activating mount
-account was activated 2010 November (can provide ID and original sales receipt)
-Account is a valid legacy account/ I do pay the monthly legacy fee (I can provide any account information to GM/ SE tech team)
-account was active more than 6 months of paid services during FFXIV 1.0
- I reinstalled the FFXIV application on my Windows OS to see if this would fix the issue