Second Fantasia potion did not allow character editing

Time: ~11:30pm EST
Frequency: Once
World name: Aether - Sargatanas
Character name: Ruhex Achreux
Retainer name: Mawile/Raichu
NPC name: N/A
Monster name: N/A
Class/Level: Level 60 Summoner
Party or solo: Party, 4 members in total
Race: Was Lalafell when Fantasia was used, now it was put into Au Ra
In-game time: ~8:30pm EST
Area and coordinates: Mist - 6th Ward, Plot 36
Housing: Yes, Plot 36 of 6th Ward of Mist
Steps:
1. Used one Fantasia to modify character
2. Used new character design for about an hour
3. Bought a new Fantasia potion to change again
4. After waiting about 10-15 min for potion to appear in mail, used it right away
5. Removed character armor
6. Logged out and returned to character selection screen
7. Right clicked and chose "Reedit character appearance"
8. Character modification screen shows for a moment, preselected one of my old saved appearances and it automatically went back to my character screen
9. Fantasia was used up, but was not able to select a new appearance, and one of the saved appearances was not what I wanted

Connection Specs
- Type of internet connection/provider: Cable, Spectrum
- Modem maker/model number: Aris

PC Specs
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Laptop Model Name: N/A
Laptop Model Number: N/A

Gamepad Manufacturer: N/A (Use keyboard)
Gamepad Model Name: N/A (Use keyboard)
Gamepad Part Number: N/A (Use keyboard)

Browser Information
- Name and version of the browser currently in-use: Google Chrome, 54.0.2840.99 m
- Internet Explorer Version: 11.713.10586.0

Misc info:
- All I'm looking at wanting to do is utilize my fantasia that I paid for, which I have not been able to...