I've already talked at length with the support team to try and recover my Whisker of the Brave Cat from the Yokai Watch event. The sword (Whisker) and the shield should have both been in my armoire - the shield still is. The support team told me they still see the item as in my possession but I checked everywhere - my inventory, my armory chest, my retainers, and the armoire again. The /isearch function also doesn't show it. I was instructed by the support team to bring this matter to your attention.
Realm: Zalera
Character Name: Icarus Amnesty
Missing Item: Whisker of the Brave Cat
First Email received:
Hello and thank you for contacting the GM team!
We have received your report about missing gear that you had before. We understand that not being able to locate an item can be quite frustrating and we apologize for this inconvenience.
However, our records show that the items you listed appear to be in your character?s possession. Please check your inventory, your retainers? inventories, your Armoire, and your Armory Chest to ensure that the item is indeed missing. If you check these storages and the items are still unable to be found, you may be able to reobtain this item by speaking to the Calamity Salvager NPC in any of the starting cities.
The Salvager only supplies the Watch itself, none of the Arms.
Follow up Email received:
Hello and thank you for your GM call.
We understand that you may have encountered an error in-game, and we apologize for any interruption to your game play this might have caused. To ensure that this matter is addressed in an accurate, timely manner, please submit a Bug Report by creating a post on our official forums, located at http://forum.square-enix.com/ffxiv.
We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.
We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.
Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team
Please help, I had these sitting in my armoire waiting for the perfect glamours to come along, finally got them and... the blade is just... gone... but the shield remains (as does the watch and the Machinist weapon I bothered to grind for)