Black Luncher

hi i just tried to load FFXIV when i get to the log in screen all i can see is back no user name no password nothing my launcher is up to date i logged of my pc to see if this will fix it and its the same please help

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Originally Posted by MiniOmegaDragon

hi i just tried to load FFXIV when i get to the log in screen all i can see is back no user name no password nothing my launcher is up to date i logged of my pc to see if this will fix it and its the same please help

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If you mean the part on the right of the launcher where there is Square Enix ID, Password an Login button, it happens rarely but to me as well, normally just closing and restarting the launcher fixes it.

Maybe its related to connectivity issue with SE servers, and in that case if it happend you had a long one, that might explain why even rebooting the computer did not help.

no i mean the full thing is black i can see nothing not even the update.news

Have you modified the settings of Internet Explorer recently, or use any program that might have modified its settings. Because that can be the cause of the launcher not working anymore, since it uses its engine.

If you wish to reset Internet Explorer, you can do How to reset Internet Explorer settings

oooo my i may know now i just got rid of a browser Hijacker that was a pain to kill let me see if i can fix this

i reset my google Crome and nope still not working :(

Reinstalling Google Chrome would have no effect as FFXIV's launcher does not use it at all, it uses Microsoft Internet Explorer - try reinstalling that and see if that helps (the malware you said you just got rid of might have broken some file in IE that FFXIV's launcher needs, so only a reinstall of IE would fix it sadly).

i found the prob the virus deleted 8gb of my FFXIv files i am re downloading them now i will post if this fixes it