Crash after clicking "play"; exception code 0xc0000005, event ID 1000
Please note: I played FFXIV successfully on this machine for months. Then my IT department put a new video card in and things seemed fine, but now when I log in and click "Play" in the launcher, the game opens a blank black window with the blue circle animated loading cursor for a few seconds, then a windows error pops up saying the game has stopped working.
Other games run fine. (In fact, Fallout 4 runs on Ultra High graphics settings without problems so it doesn't seem likely to be a dx11 or video card driver issue.) The 3DMark 11 Demo runs fine. The drive where I have the game installed has almost 1TB of free space.
Things I have tried:
- running the boot executable directly as administrator
- uninstalling and reinstalling FFXIV multiple times (this includes uninstalling and reinstalling Steam as well)
- running DDU in safe mode and [clean] reinstalling latest Geforce GTX 1070 drivers
- reinstalling .NET framework and C++ libraries
- adding inbound and outbound rules to Windows Firewall
- downloading the Heavensward Benchmark (it crashes in the exact same way when I click the Character Creation button)
- running the dx 9.0c version (it also crashes after clicking Play)
- disabling multi-monitor (still happens with a single monitor)
System Information:
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument C:\Users\redacted\Documents
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 7 Enterprise 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_ldr.161011-0600)
SYSTEM_CPU Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 05/19/15 19:54:05 Ver: 28.02
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32710.953MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 65420.090MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.760GB SYSTEM_FREEDISC_SPACE 287.027GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.511GB SYSTEM_FREEDISC_SPACE 835.192GB
SYSTEM_STORAGE X:\ SYSTEM_NETWORK_DRIVE SYSTEM_TOTALDISC_SPACE 59.656GB SYSTEM_FREEDISC_SPACE 34.781GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7633
SYSTEM_GRAPHICS_DRIVER_DATE 12/11/2016 6:37:18 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1070
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 1070
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
SYSTEM_GRAPHICS_DRIVER_VERSION 21.21.0013.7633
SYSTEM_GRAPHICS_DRIVER_DATE 12/11/2016 6:37:18 PM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {7BBC405F-AB9B-4E14-88EC-28030CF4D59D}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 7:23:47 PM
SYSTEM_SOUND Digital Audio (S/PDIF) (2- High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {B8D02755-580B-4311-B8EC-C53794A4DE2F}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.01.7601.17514
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/20/2010 7:23:47 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5EE3350-134F-11E5-8001444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5EE5A60-134F-11E5-8002444553540000}
SYSTEM_INPUT_NAME Wired Keyboard 600
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D5EE5A60-134F-11E5-8003444553540000}
SYSTEM_INPUT_NAME G400s Optical Gaming Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-
FFXIVLauncher
Technical Support - Post New Thread - Google Chrome
Steam
Event Viewer
-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-
Foxit Reader
Google Chrome
Kaspersky Security Center Network Agent
LAME v3.99.3 (for Windows)
Mozilla Firefox 50.1.0 (x86 en-US)
Mozilla Maintenance Service
NVIDIA Stereoscopic 3D Driver
Microsoft Office Professional Plus 2013
Steam
Wargaming.net Game Center
JetBrains WebStorm 2016.2.3
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Python 3.5.2 Documentation (32-bit)
Java 8 Update 111
Python 3.5.2 Executables (32-bit)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Java Auto Updater
Apple Software Update
Python 3.5.2 Development Libraries (32-bit)
Google Update Helper
Kaspersky Endpoint Security 10 for Windows
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Skype Click to Call
Microsoft Office Professional Plus 2013
Update for Microsoft PowerPoint 2013 (KB3127967) 32-Bit Edition
Update for Microsoft Word 2013 (KB3128004) 32-Bit Edition
Update for Microsoft Office 2013 (KB3101503) 32-Bit Edition
Update for Microsoft Word 2013 (KB3039719) 32-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114818) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3039798) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 32-Bit Edition
Update for Microsoft Office 2013 (KB3101491) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039795) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2013 (KB3054854) 32-Bit Edition
Security Update for Microsoft Excel 2013 (KB3128008) 32-Bit Edition
Update for Microsoft Access 2013 (KB3114948) 32-Bit Edition
Update for Microsoft Office 2013 (KB3023068) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB3127975) 32-Bit Edition
Update for Microsoft Office 2013 (KB3118346) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039766) 32-Bit Edition
Update for Microsoft Office 2013 (KB2889863) 32-Bit Edition
Update for Microsoft OneDrive for Business (KB3127977) 32-Bit Edition
Update for Microsoft Office 2013 (KB3114488) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3039794) 32-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 32-Bit Edition
Update for Microsoft Office 2013 (KB3101487) 32-Bit Edition
Update for Microsoft Office 2013 (KB3114835) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3054816) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3127968) 32-Bit Edition
Update for Microsoft Office 2013 (KB3114825) 32-Bit Edition
Update for Microsoft Office 2013 (KB2883095) 32-Bit Edition
Update for Microsoft Office 2013 (KB3114490) 32-Bit Edition
Update for Skype for Business 2015 (KB3127976) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039701) 32-Bit Edition
Update for Microsoft Office 2013 (KB2899522) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039778) 32-Bit Edition
Definition Update for Microsoft Office 2013 (KB3115404) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039750) 32-Bit Edition
Update for Microsoft Office 2013 (KB3054785) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3115153) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760344) 32-Bit Edition
Update for Microsoft Office 2013 (KB3085587) 32-Bit Edition
Update for Microsoft Office 2013 (KB3085565) 32-Bit Edition
Update for Microsoft Office 2013 (KB3055007) 32-Bit Edition
Update for Microsoft Office 2013 (KB3114499) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039756) 32-Bit Edition
Update for Microsoft Office 2013 (KB3054783) 32-Bit Edition
Update for Microsoft Publisher 2013 (KB3114329) 32-Bit Edition
Update for Microsoft Office 2013 (KB3127916) 32-Bit Edition
Update for Microsoft Office 2013 (KB3118343) 32-Bit Edition
Update for Microsoft Office 2013 (KB3023049) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB3118278) 32-Bit Edition
Update for Microsoft Office 2013 (KB3101489) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3039746) 32-Bit Edition
Update for Microsoft Office 2013 (KB3023052) 32-Bit Edition
Update for Microsoft Office 2013 (KB3054856) 32-Bit Edition
Update for Microsoft Office 2013 (KB2760371) 32-Bit Edition
Microsoft Access MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft Access 2013 (KB3114948) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Excel MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Security Update for Microsoft Excel 2013 (KB3128008) 32-Bit Edition
Update for Microsoft Office 2013 (KB3023068) 32-Bit Edition
Update for Microsoft Office 2013 (KB3114490) 32-Bit Edition
Update for Microsoft Office 2013 (KB3054819) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft PowerPoint MUI (English) 2013
Update for Microsoft PowerPoint 2013 (KB3127967) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Security Update for Microsoft Excel 2013 (KB3128008) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Publisher MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft Publisher 2013 (KB3114329) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Outlook MUI (English) 2013
Update for Microsoft Word 2013 (KB3128004) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft Outlook Social Connector 2013 (KB3054854) 32-Bit Edition
Update for Microsoft Outlook 2013 (KB3127975) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Word MUI (English) 2013
Update for Microsoft Word 2013 (KB3128004) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Security Update for Microsoft Excel 2013 (KB3128008) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Office Proofing Tools 2013 - English
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft Office 2013 (KB3115156) 32-Bit Edition
Outils de vérification linguistique 2013 de Microsoft Office*- Français
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft Office 2013 (KB3115156) 32-Bit Edition
Microsoft Office Proofing Tools 2013 - Español
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft Office 2013 (KB3115156) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3039798) 32-Bit Edition
Update for Microsoft OneDrive for Business (KB3127977) 32-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 32-Bit Edition
Update for Microsoft Office 2013 (KB3114835) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Skype for Business 2015 (KB3127976) 32-Bit Edition
Update for Microsoft Project 2013 (KB3127978) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039756) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB3118278) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft OneDrive for Business (KB3127977) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Office Proofing (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Microsoft InfoPath MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Office Shared MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft Visio Viewer 2013 (KB2817301) 32-Bit Edition
Security Update for Microsoft Excel 2013 (KB3128008) 32-Bit Edition
Update for Microsoft Office 2013 (KB3118346) 32-Bit Edition
Update for Microsoft InfoPath 2013 (KB3114946) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3127968) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039750) 32-Bit Edition
Security Update for Microsoft Office 2013 (KB3114340) 32-Bit Edition
Microsoft DCF MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft Office 2013 (KB3023068) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft OneNote MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft OneNote 2013 (KB3118278) 32-Bit Edition
Microsoft Groove MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft OneDrive for Business (KB3127977) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Office OSM MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Office OSM UX MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Office Shared Setup Metadata MUI (English) 2013
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Access Setup Metadata MUI (English) 2013
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Microsoft Lync MUI (English) 2013
Update for Microsoft Word 2013 (KB3128004) 32-Bit Edition
Update for Microsoft Office 2013 (KB3039720) 32-Bit Edition
Update for Skype for Business 2015 (KB3127976) 32-Bit Edition
Update for Skype for Business 2015 (KB3039776) 32-Bit Edition
Service Pack 1 for Microsoft Office 2013 (KB2850036) 32-Bit Edition
Security Update for Microsoft .NET Framework 4.6.2 (KB3204805)
Update for Microsoft .NET Framework 4.6.2 (KB3205379)
VC80CRTRedist - 8.0.50727.6195
Python Launcher
Python 3.5.2 pip Bootstrap (32-bit)
Python 3.5.2 Test Suite (32-bit)
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
Kaspersky Security Center Network Agent
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Python 3.5.2 Tcl/Tk Support (32-bit)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
Intel(R) Chipset Device Software
Futuremark SystemInfo
Python 3.5.2 Utility Scripts (32-bit)
Python 3.5.2 Core Interpreter (32-bit)
Apple Application Support (32-bit)
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
Skype™ 7.30
Python 3.5.2 Standard Library (32-bit)
-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 0000122C
C:\Program Files (x86)\Kaspersky Lab\Kaspersky Endpoint Security 10 for Windows SP1\avp.exe 00001210
C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE 00001AB8
C:\Program Files (x86)\NVIDIA Corporation\NvContainer\nvcontainer.exe 00000CEC
C:\Program Files (x86)\NVIDIA Corporation\NvNode\NVIDIA Web Helper.exe 000017A0
C:\Program Files (x86)\Steam\Steam.exe 00001170
C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe 00001134
C:\Windows\CCM\SCNotification.exe 00000768
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 00000450
E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000FE0
Event information:
This is from running the Dx11 client as administrator:
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5848b991
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5848b991
Exception code: 0xc0000005
Fault offset: 0x0000000000fd9f81
Faulting process id: 0x1e5c
Faulting application start time: 0x01d25b163183f2e8
Faulting application path: E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Report Id: 72911d88-c709-11e6-8d05-ac9e174daa11
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-12-20T23:10:08.000000000Z" />
<EventRecordID>30894</EventRecordID>
<Channel>Application</Channel>
<Computer>redacted</Computer>
<Security />
</System>
- <EventData>
<Data>ffxiv_dx11.exe</Data>
<Data>1.0.0.0</Data>
<Data>5848b991</Data>
<Data>ffxiv_dx11.exe</Data>
<Data>1.0.0.0</Data>
<Data>5848b991</Data>
<Data>c0000005</Data>
<Data>0000000000fd9f81</Data>
<Data>1e5c</Data>
<Data>01d25b163183f2e8</Data>
<Data>E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe</Data>
<Data>E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe</Data>
<Data>72911d88-c709-11e6-8d05-ac9e174daa11</Data>
</EventData>
</Event>
This one is from the Heavensward Benchmark dx11 as administrator:
Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5537ba4f
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x5537ba4f
Exception code: 0xc0000005
Fault offset: 0x0000000000e458a1
Faulting process id: 0x10ac
Faulting application start time: 0x01d25b1550bbeff4
Faulting application path: E:\ffxiv-heavensward-bench\game\ffxiv_dx11.exe
Faulting module path: E:\ffxiv-heavensward-bench\game\ffxiv_dx11.exe
Report Id: 927badae-c708-11e6-8d05-ac9e174daa11
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-12-20T23:03:52.000000000Z" />
<EventRecordID>30873</EventRecordID>
<Channel>Application</Channel>
<Computer>redacted</Computer>
<Security />
</System>
- <EventData>
<Data>ffxiv_dx11.exe</Data>
<Data>1.0.0.0</Data>
<Data>5537ba4f</Data>
<Data>ffxiv_dx11.exe</Data>
<Data>1.0.0.0</Data>
<Data>5537ba4f</Data>
<Data>c0000005</Data>
<Data>0000000000e458a1</Data>
<Data>10ac</Data>
<Data>01d25b1550bbeff4</Data>
<Data>E:\ffxiv-heavensward-bench\game\ffxiv_dx11.exe</Data>
<Data>E:\ffxiv-heavensward-bench\game\ffxiv_dx11.exe</Data>
<Data>927badae-c708-11e6-8d05-ac9e174daa11</Data>
</EventData>
</Event>
Running dx9 as admin:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5848b7fc
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5848b7fc
Exception code: 0xc0000005
Fault offset: 0x00cfd5c6
Faulting process id: 0x1a0c
Faulting application start time: 0x01d25b1b555fe180
Faulting application path: E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Faulting module path: E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe
Report Id: 943a2690-c70e-11e6-8d05-ac9e174daa11
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-12-20T23:46:52.000000000Z" />
<EventRecordID>30904</EventRecordID>
<Channel>Application</Channel>
<Computer>redacted</Computer>
<Security />
</System>
- <EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>5848b7fc</Data>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>5848b7fc</Data>
<Data>c0000005</Data>
<Data>00cfd5c6</Data>
<Data>1a0c</Data>
<Data>01d25b1b555fe180</Data>
<Data>E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>E:\SteamLibrary\steamapps\common\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe</Data>
<Data>943a2690-c70e-11e6-8d05-ac9e174daa11</Data>
</EventData>
</Event>
Running the dx9 benchmark as admin:
Faulting application name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5537b952
Faulting module name: ffxiv.exe, version: 1.0.0.0, time stamp: 0x5537b952
Exception code: 0xc0000005
Fault offset: 0x00bad4b6
Faulting process id: 0x1924
Faulting application start time: 0x01d25b1b9d54bfb0
Faulting application path: E:\ffxiv-heavensward-bench\game\ffxiv.exe
Faulting module path: E:\ffxiv-heavensward-bench\game\ffxiv.exe
Report Id: dceed250-c70e-11e6-8d05-ac9e174daa11
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2016-12-20T23:48:54.000000000Z" />
<EventRecordID>30906</EventRecordID>
<Channel>Application</Channel>
<Computer>redacted</Computer>
<Security />
</System>
- <EventData>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>5537b952</Data>
<Data>ffxiv.exe</Data>
<Data>1.0.0.0</Data>
<Data>5537b952</Data>
<Data>c0000005</Data>
<Data>00bad4b6</Data>
<Data>1924</Data>
<Data>01d25b1b9d54bfb0</Data>
<Data>E:\ffxiv-heavensward-bench\game\ffxiv.exe</Data>
<Data>E:\ffxiv-heavensward-bench\game\ffxiv.exe</Data>
<Data>dceed250-c70e-11e6-8d05-ac9e174daa11</Data>
</EventData>
</Event>
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Anything in here look relevant? Thanks for your time.
If it is a problem with Kaspersky and/or Windows Firewall, I'll have to work with our IT department to get things sorted. (I work for a video game company and many of us play other companies' games on our machines during lunch as "competitive research" of sorts.) I would just need to know exactly what to tell them to do because they're not going to be likely to help if it is too much of a hassle. They'll just tell me to play Fallout instead.