POTD KO

Time: Between 10pm and midnight pst
Frequency: Once
World name: Exodus
Character name:Kotagal Wolfe
Retainer name: n/a
NPC name: n/a
Monster name: n/a
Class/Level: Bard 60
Party or solo: Party
In-game time:
Area and coordinates: Palace of the dead south shroud
Housing:
Steps:
1.
2.
3.
<*Add more steps if necessary>

Connection Specs
- Type of internet connection/provider: DSL

The 3 of us had finished the 170 boss gone to the exit they got out i hit exit and was booted i came bk after game couldnt connect and i did a whole reboot and appeared in the in between rooms they recieved the 3 gold sacks.. the scripture lore etc.. i recieved a ko... How does a person get a ko after the timers have finished? this is alot of time and effort put in to not be able to play after actually beating the boss.

i contacted email support as follows :

Template@Sheet <support_na_ig2@square-enix.com>
11:24 PM (12 hours ago)

to me
Hello and thank you for contacting us.

We have reviewed the contents of your inquiry and determined that you will need to place an in-game call for further assistance from a Game Master. In order to reach our Support Desk, type /supportdesk or select Support Desk from your System Menu, and describe your concern. Please note that the reply may be sent via in-game messaging if you are not online when the Game Master attempts to reach you.

We apologize for the inconvenience and sincerely appreciate your patience.

Best Wishes,

-SQUARE ENIX Support Center

So i contacted in game GMs and was told to post here im really frustrated and not to happy id like this issue fixed plz and our party of 3 to be able to continue as we should be able to

Thankyou