Sharpened Cane of the White Tsar not showing stats

Time: 8:15am EST
Frequency: Once
World Name: Behemoth
Character Name: Castiel Crownguard
Retainer Name: None
NPC Name: None
Monster Name: None
Class/Level: White Mage/60
Party or Solo: Solo
In-game Time: 11:23
Area and Coordinates: The Lavender Beds X: 8.5 Y: 8.9
Housing: Plot 28, 7th Ward.
Steps:
1. Requested yesterday to use my one time item restoration to get my relic cane I threw away.
2. This morning I received the new relic item in my mail from a GM.
3. The weapon came with blank stats as shown below:
http://prnt.sc/dfm87w
4. There is no indication of what stats are on the weapon.
5. Upon trying to recondition the anima in Idyllshire, there are no stats to reallocate or see:
http://prnt.sc/dfmdj0


Connection Specs:
Type of Internet Connection: Fiber
Modem maker/Model Number: Arris/TG1892

PC Specs:

System Summary:

System Model: MSI GT72 Dominator Pro
System Model Number: MS-1782
OS Name Microsoft Windows 10 Home
Version: Anniversary Edition
Processor: Intel(R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.60 GHz
Intalled memory (RAM): 16.0 GB
System type: 64-bit Operating System, x64-based processor
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume1
Computer name: MSI