Square Enix Sent me a Templeate Sheet as an answer to I problem I had

Hey there, first post, sorry but I got a little angry at SE. Yesterday I discovered after a few days into game playing with a friend that we both are on a JP server, Ifrit, so we decided to change. I have multiple characters (had 5 now 4) and we sent both of our characters to cactuar. His went alright, but when I got in the game after receiving the e-mail confirmation I saw a character it wasn't supposed to be there. I wanted to let SE know that I need to do another transfer, as it wouldn't let me until 3 days have passed, my mistake, I pay for it. I sent them a ticket (Ticket Number: 6505918) explaining this, how I moved the wrong character, that the I deleted, and asked for another possibility to transfer my character, as I just got a few days off and was able to play, I work a lot and barely have the time to play. I sent the ticket yesterday 2am GMT-3, got a mail where they told me that they would be answering within the next two days like 9 hours ago, and then I got this answer:

"Hello and thank you for contacting the Game Master Team.

We understand that you are experiencing difficulties when trying to create your character to a certain world. We apologize for any inconvenience this may have caused, as we understand that being able to play on your desired world is important for a positive gaming experience.

We have found that failed character creation attempts frequently occur when a player attempts to create on a world that is locked and unavailable due to population restrictions.

Character creation will open or close depending on the world population, so you may need to attempt your character creation at a later time should these restrictions prevent you from creating your character.

You can review which worlds are currently restricting character creation and transfers by visiting the Regarding Character Creation Restrictions article in the Special Notices section of the FINAL FANTASY XIV: A Realm Reborn Launcher prior to logging into the game. This notice may also be viewed on the Lodestone by clicking on News, then Notices and finally selecting Regarding Character Creation Restrictions, or by visiting the following web address:

http://sqex.to/6AC

Please note that while these notices are updated periodically throughout each day, it is possible for World to ?open? or ?close? before the notice is updated. We would like to thank you for your understanding, as we would like to ensure that the information in this article is as up to date as possible.

If you find that the world that you wish to transfer to is currently accepting new and transferring characters and you are still unable to transfer successfully, your character may currently be ineligible for a world transfer. Details concerning how to confirm your eligibility for a world transfer can be found at the following web address:

http://na.finalfantasyxiv.com/lodest...nsfer_service/

We are constantly striving to improve the game and our services to our customers, and are open to any feedback you might have. To submit feedback, please visit the forums at http://forum.square-enix.com/ffxiv and make a post with any suggestions you may have for our teams. Although individual responses are not sent, please rest assured that all comments are submitted to the appropriate parties so that they can be read and considered for future updates.

We appreciate you contacting us about this matter. Should you have any further concerns, please do not hesitate to contact us and we will be glad to assist.

Thank you for your patience, and best wishes to you.
FINAL FANTASY XIV Game Master Team"

That was literally not even an answer to my problem. Do they even read our inquiries? If I could just have gotten an answer it would have been fine, but they didn't even read what I wrote.
I'm sorry but I'm pretty pissed about this, is there a way to chat with technical support? Or another way to contact them, I can't call them since I'm not from the states.

Thanks for reading.