All North American Data Center Worlds Network Technical Difficulties (Oct. 26)

Currently, players utilizing certain Internet Service Providers (ISPs) are experiencing technical difficulties with all North American data center Worlds causing them to be unable to log in or become disconnected from the game.

[Date & Time]
From Oct. 26, 2016 9:30 p.m. (PDT)
From Oct. 27, 2016 4:30 (GMT)

[Issue Details]
・Players utilizing certain ISPs are unable to log in or become disconnected from the game.

[Cause]
Connectivity Issues

[Affected Worlds]
All North American data center Worlds:
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Malboro
・Mateus
・Midgardsormr
・Sargatanas
・Siren
・Ultros
・Zalera

We are continuing to look into the ongoing technical difficulties wherein players utilizing certain Internet Service Providers (ISPs) are unable to log in to North American data center Worlds, or are disconnected from the server.

We anticipate that it may take some time before these issues are resolved, so we ask you for your patience and understanding as this issue is resolved in a timely manner.

We will provide more information as the situation develops.

[Date & Time]
From Oct. 26, 2016 9:30 p.m. (PDT)
From Oct. 27, 2016 4:30 (GMT)

[Issue Details]
・Players utilizing certain ISPs are unable to log in or are getting disconnected from the game.

[Cause]
Connectivity Issues

[Affected Worlds]
All North American data center Worlds:
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Malboro
・Mateus
・Midgardsormr
・Sargatanas
・Siren
・Ultros
・Zalera

This is another follow-up to the ongoing technical difficulties wherein players utilizing certain Internet Service Providers (ISPs) are unable to log in to North American data center Worlds, or are disconnected from the server.

Based on our investigations, there is a high likelihood that these issues are occurring at the North American upstream Internet Service Providers, which is affecting the internet pathways and resulting in abnormal connections.

Since these issues are not occurring within FINAL FANTASY XIV servers or data centers, we recommend that affected users contact their Internet Service Providers.

We will continue to monitor the situation closely, and we will provide more information as the situation develops.

[Date & Time]
From Oct. 26, 2016 9:30 p.m. (PDT)
From Oct. 27, 2016 4:30 (GMT)

[Issue Details]
・Players utilizing certain ISPs are unable to log in or are getting disconnected from the game.

[Cause]
Connectivity Issues

[Affected Worlds]
All North American data center Worlds:
・Adamantoise
・Balmung
・Behemoth
・Brynhildr
・Cactuar
・Coeurl
・Diabolos
・Excalibur
・Exodus
・Faerie
・Famfrit
・Gilgamesh
・Goblin
・Hyperion
・Jenova
・Lamia
・Leviathan
・Malboro
・Mateus
・Midgardsormr
・Sargatanas
・Siren
・Ultros
・Zalera