DualShock4 Controller Dropouts and Uncommanded Movement

Thread Title:
DualShock4 Controller Dropouts and Uncommanded Movement

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
75/25 Mbit/s

Date & Time:
Unknown (several times)

Frequency:
Sometimes (occurs intermittently, but frequently; anywhere from once per day to several times per hour)

World:
Diabolos

Character Name:
Athaela Bannach

Retainer Name:
None

NPC Name:
None

Monster Name:
No specific monsters, although I am certain that it has happened in Ravana Ex and Sephirot Ex.

Class/Level:
DRG/60

Party or Solo:
Both party and solo, unsure of specific party members when it has happened, but it has happened across several different parties.

Race:
Au'Ra F

In-Game Time:
Unknown (many times)

Area and Coordinates:
Many; I am certain that it has happened in Thok ast Thok (Extreme), Containment Bay S1T7 (Extreme), and Limsa Lominsa Lower Decks

Housing:
None

Steps:

• Attach DualShock 4 (DS4) controller to PC via USB.
• Start Final Fantasy 14, and begin playing.
• Observe intermittent, but frequent, issues with game control; specifically total dropouts accompanied by the Windows sound effects for hardware disconnection and connection, as well as failure to respond without any associated connect/disconnect sounds. If the failure to respond occurs while already in motion, the character remains in motion until the controller becomes functional again, which has resulted in early pulls on Ravana Ex and running off of the edge in Sephirot Ex, among other less important things.
• Very occasionally, the character will have an uncommanded movement, but will still respond to the controller. In these cases, the character will typically run in one direction, but it can be countered by holding the movement stick in the opposite direction. These episodes typically last until the area is exited, but do not appear to be related to auto-run, as nothing that would exit auto-run resolves the issue.

System Information


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\<redacted>\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Pro 64-bit (6.2, Build 9200) (14393.rs1_release_inmarket.161004-2338)
SYSTEM_CPU Intel(R) Xeon(R) CPU E5-1650 v3 @ 3.50GHz (12 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 12 SYSTEM_CORE_PHYSICS 6
SYSTEM_BIOS BIOS Date: 01/05/16 15:40:58 Ver: 05.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32690.379MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 37554.379MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 476.449GB SYSTEM_FREEDISC_SPACE 111.190GB
SYSTEM_STORAGE Z:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 7444.374GB SYSTEM_FREEDISC_SPACE 4233.017GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.6472
SYSTEM_GRAPHICS_DRIVER_DATE 3/20/2016 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY2
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.6472
SYSTEM_GRAPHICS_DRIVER_DATE 3/20/2016 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_GRAPHICS NVIDIA GeForce GTX 980 Ti
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY3
SYSTEM_GRAPHICS_CHIP GeForce GTX 980 Ti
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (59Hz)
SYSTEM_GRAPHICS_DRIVER nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 10.18.0013.6472
SYSTEM_GRAPHICS_DRIVER_DATE 3/20/2016 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {A790F2B3-C034-440D-BD0A-185422ADE591}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Digital Audio (S/PDIF) (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {08A7D503-F7D5-487B-BAD1-C2BEE503EB2E}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND Headphones (High Definition Audio Device)
SYSTEM_SOUND_DEVICE_ID {42FAD203-3FCE-4236-BA87-A80088C3BB0C}
SYSTEM_SOUND_DEVICE_NAME HdAudio.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.14393.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 7/15/2016 00:00:00
SYSTEM_SOUND DELL U2410-C (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {7EB12BEF-59AB-43BB-BDDD-8A4981F3BF82}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/5/2015 00:00:00
SYSTEM_SOUND DELL U2410-0 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D0597496-35BF-46D2-81BE-49BE73BDCD65}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/5/2015 00:00:00
SYSTEM_SOUND DELL U2410-4 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {D669E3C2-258D-41CE-8704-009FFC9B7EEA}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0004
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 11/5/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1CB8CB00-FEB0-11E5-8001444553540000}
SYSTEM_INPUT_NAME EP2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {4326D3C0-409D-11E6-8002444553540000}
SYSTEM_INPUT_NAME Wireless Controller
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 6 SYSTEM_GAMEPAD_BUTTON 14 SYSTEM_GAMEPAD_FOV 1
SYSTEM_INPUT {ED3C3BC0-5FF6-11E6-8009444553540000}
SYSTEM_INPUT_NAME Corsair composite virtual input device
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1024 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D9C25770-5FF4-11E6-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming Scimitar RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D9C3DE10-5FF4-11E6-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming Scimitar RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {D9C4A160-5FF4-11E6-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming Scimitar RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {1CBA0380-FEB0-11E5-8002444553540000}
SYSTEM_INPUT_NAME EP2
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {FAD55FA0-5FF6-11E6-800A444553540000}
SYSTEM_INPUT_NAME Corsair Gaming Scimitar RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0

-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

Additional Information
This has been happening to various degrees since at least patch 3.35. As well as both before and after the Windows 10 Anniversary update. At first I thought the controller was defective, but it still occurs with various combinations of other controller and usb cable units. I have also tried several different USB ports on the computer, each residing on different USB controllers, and each being of a different type (i.e., USB 2.0, 3.0, and 3.1). There are no controller connection/disconnection indications when Final Fantasy 14 is not running, so it doesn't appear to necessarily be the fault of Windows on its own.