Unable to enter Aquapolis becuse a party member was disconnected.

Introduction:

We were doing treasure maps, dragonskin maps. We cleared the mobs and opened the chest, a portal to go to Aquapolis opened but at that moment a party member disconnected. We were unable to kick the disconnected party member or to proceed. The disconnected party member never came back and the portal eventually close.

Time: 23:30, 10/13/16
Frequency: Once
World name: Leviathan
Character name: Azura Uzuki
Retainer name: none
NPC name: none
Monster name: none
Class/Level:Scholar
Party or solo: Party
In-game time: 11:00
Area and coordinates: Coerthas Western Highlands ( 12.6 , 24.3 )
Housing: No
Steps:

1. Get Timeworn Dragonskin Map, find the location of the treasure and clear enemies.
Do so until one of them also opens a portal to Aquopolis
2. Have a party member disconnect right before entering.
3. Try to enter aquapolis.