All Primal Data Center Worlds Technical Difficulties (Sep. 28)

We are currently experiencing technical difficulties with all Primal data center Worlds causing players to become disconnected from certain instanced content and become unable to log back in.

The issue is being addressed, and new information will be provided as the situation develops.

We apologize for any inconvenience this may cause.

[Date & Time]
From Sep. 28, 2016 5:21 a.m. (PDT)
From Sep. 28, 2016 12:21 (GMT)

[Issue Details]
・Unable to login
・Unable to change to certain areas
・Unable to move to certain contents


[Cause]
Under investigation

[Affected Worlds]
All Primal data center Worlds:
・Behemoth
・Brynhildr
・Diabolos
・Excalibur
・Exodus
・Famfrit
・Hyperion
・Lamia
・Leviathan
・Malboro
・Ultros

At the time below, we experienced the following technical difficulties with Primal data center Worlds.

We are pleased to announce that the issue has been addressed. We apologize for any inconvenience this may have caused.

* The following Mog Station services have been reinstated.
・World Transfer Service
・Character Renaming Service
・Purchase of Optional Items
・Item code/Gift code entry

[Date & Time]
Sep. 28, 2016 5:21 a.m. to 8:00 a.m. (PDT)
Sep. 28, 2016 12:21 to 15:00 (GMT)

[Details]
・Unable to login
・Unable to change to certain areas
・Unable to move to certain contents

[Cause]
Server program issue

[Affected Worlds]
All Primal data center Worlds:
・Behemoth
・Brynhildr
・Diabolos
・Excalibur
・Exodus
・Famfrit
・Hyperion
・Lamia
・Leviathan
・Malboro
・Ultros