Menu wont open,Confirm button doesn't work

Title: in-game menu will not open, confirm button does not work

Platform: Windows7 64bit professional
ISP: Time warner cable
Type of Internet Connection: broadband
Internet Connection Speed: 90mbps-150mbps
Date & Time: 11-5-11 -> current
Frequency: always
Character Name: Mousse Knuckle
Race: Roegadyn
World: Figaro
Class/Skill Rank: Pugilist
Physical Level: 21
Area and Coordinates: Ul'dah Market wards
Party or Solo: solo
NPC Name: none
Monster Name: none
In-Game Time: unknown
Steps:
1. logged on, Menu button wouldn't work, could not talk or use confirm(enter button)
I've called SE 3-4 times various attempts to figure out the problem have bared no fruit

Greetings, MousseKnuckle!
Thank you for posting your concerns about opening your menu. I have made sure to submit all of your information to the development team, and they will thoroughly investigate this matter, based on your report. Unfortunately, I cannot guarantee that a direct response will be posted on this thread, but I do recommend checking here or here for any details regarding the development team's investigation. Thanks again for your report!