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Good morning/afternoon/evening,
The server status on the page does not reflect actual status in the game.
http://na.finalfantasyxiv.com/lodest...06d0909189e479
The server is locked currently in game.
This just had to happen when I FINALLY convinced my old buddy from WoW to give FF14 a shot.
It has always been like that. The sever restriction page updates every four hours, the actual restrictions change constantly depending on the number of logged in players on a server. Weekends are generally a bad time to create characters. I suggest your friend save his character design and try again tomorrow morning or after the maintenance on Tuesday.
Can we circumvent this with a server transfer?
I think it is easier to create on a different server and then transfer in, but not sure what the limitations would be for transfering on a new account. I transferred onto the server myself about a year and a half ago, but I waited until I had a chance to log on in the early morning (NA of course). A friend of mine was able to create a new character on Excalibur by doing the same though. If that doesn't work, trying again right after a maintenance should.