Eternal Bonding Issues

Many months ago a friend and I were set to be eternally bonded and bought the Platinum package. The date kept getting pushed back and recently we had a major issue where my partner ended up leaving server so now I'm left with a quest entry in my journal that I cannot proceed with. If possible I would like to reset the quest so that I dont lose my twenty dollars that I've put into this. Any help would be appreciated and I'm very sorry if this is the incorrect area to put this query. Thank you for your time.