Unable to complete version check\windows 10\norton 360

Morning everyone, I keep getting this error when trying to log in.

FFXIV Boot Error

Unable to complete version check.
[30605][20448][10009][10019]

My husband has tried everything to restarting the router and doing several tricks he's found online here dealing with related issues.

here is my system information:


-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-


FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn (Beta Version) C:\Program Files\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
FINAL FANTASY XIV - A Realm Reborn (Beta Version) Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride <local>


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (10586.th2_release_sec.160527-1834)
SYSTEM_CPU AMD FX(tm)-6300 Six-Core Processor (6 CPUs), ~3.5GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 6 SYSTEM_CORE_PHYSICS 3
SYSTEM_BIOS BIOS Date: 01/23/13 21:27:05 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8155.547MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16347.547MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 930.974GB SYSTEM_FREEDISC_SPACE 574.074GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS AMD Radeon HD 7800 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6819)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 2030.152 MB
SYSTEM_GRAPHICS_SHARED_VRAM 2065.785 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1429
SYSTEM_GRAPHICS_DRIVER_DATE 11/29/2015 00:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (5- Logitech USB Headset)
SYSTEM_SOUND_DEVICE_ID {CEBD57C5-E1D1-4D40-A2CD-02768DC8290B}
SYSTEM_SOUND_DEVICE_NAME USBAUDIO.sys
SYSTEM_SOUND_DRIVER_VERSION 6.02.10586.0000
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 10/29/2015 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {FB284D8F-87FD-43EF-847D-2EAD70C7AEB7}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.7535
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 6/16/2015 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {0436D010-EBE7-11E2-8002444553540000}
SYSTEM_INPUT_NAME Logitech USB Headset
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A32F00-EBDE-11E2-8001444553540000}
SYSTEM_INPUT_NAME Cordless Keyboardïꡤ睓

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A37D20-EBDE-11E2-8002444553540000}
SYSTEM_INPUT_NAME Cordless Keyboardïꡤ睓

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A3A430-EBDE-11E2-8003444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 652 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A3CB40-EBDE-11E2-8004444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A3F250-EBDE-11E2-8005444553540000}
SYSTEM_INPUT_NAME Cordless Receiverïꡤ睓

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {47A3F250-EBDE-11E2-8006444553540000}
SYSTEM_INPUT_NAME USB Receiver
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {B75937F0-EBE2-11E2-8001444553540000}
SYSTEM_INPUT_NAME Cordless Receiverïꡤ睓

SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
192.168.0.1/?firewall_virt - Google Chrome - Google Chrome
FINAL FANTASY XIV - A Realm Reborn
Norton 360
192.168.0.1/?firewall_virt - Google Chrome
Windows Firewall
Program Compatibility Troubleshooter
Password Manager & Online Identity Security | Norton Identity Safe - Internet Explorer


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 22 NPAPI
Battle.net
Dell SonicWALL NetExtender
Diablo II
Diablo III
Glyph
Archeage
Google Chrome
Guild Wars 2
AutoGreen B12.1220.1
Malwarebytes Anti-Malware version 2.2.1.1043
Mozilla Firefox 38.0.5 (x86 en-US)
Mozilla Maintenance Service
Norton 360
NCSOFT Game Launcher
Origin
PCGen6021
Raptr
SR4CharGen 0.4.0.0
Torchlight II
DC Universe Online
Resident Evil / biohazard HD REMASTER
Sid Meier's Civilization V
VLC media player
WildStar
World of Warcraft
Steam
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501
Microsoft Visual C++ 2015 x86 Additional Runtime - 14.0.23506
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
CCC Help Czech
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft Visual C++ 2015 Redistributable (x86) - 14.0.23506
Catalyst Control Center - Branding
Java 8 Update 91
FINAL FANTASY XIV - A Realm Reborn
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030
Catalyst Control Center InstallProxy
Microsoft Visual C++ 2015 Redistributable (x64) - 14.0.23506
eReg
AMD Catalyst Control Center
Java Auto Updater
CCC Help Greek
CCC Help Chinese Traditional
Realtek HDMI Audio Driver for ATI
CCC Help Japanese
CCC Help Spanish
CCC Help Russian
CCC Help Norwegian
CCC Help Italian
Google Update Helper
CCC Help Chinese Standard
Microsoft Visual C++ 2015 x86 Minimum Runtime - 14.0.23506
Skype Click to Call
Microsoft Visual C++ 2005 Redistributable
CCC Help Dutch
Hero Lab 5.2b
NVIDIA PhysX
CCC Help French
CCC Help Swedish
Realtek Ethernet Controller Driver
AMD Settings
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
CCC Help Korean
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
FINAL FANTASY XIV - A Realm Reborn (Beta Version)
CCC Help German
CCC Help Polish
Microsoft Visual C++ 2005 Redistributable
Google Update Helper
CCC Help Portuguese
CCC Help Thai
Adobe Refresh Manager
Adobe Reader XI (11.0.16)
Dragon Age: Origins
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030
@BIOS
Catalyst Control Center Graphics Previews Common
CCC Help Hungarian
Aion
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030
Catalyst Control Center InstallProxy
Catalyst Control Center Localization All
CCC Help Finnish
AutoGreen B12.1220.1
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030
Arc
Catalyst Control Center InstallProxy
CCC Help Turkish
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
Realtek High Definition Audio Driver
CCC Help English
CCC Help Danish
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005
ASUS MultiFrame
Skype™ 7.25
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00001554
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe 00001CC0
C:\Program Files (x86)\Norton 360\Engine\22.7.0.76\conathst.exe 00002744
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00000C94
C:\Program Files (x86)\Steam\Steam.exe 00001EF4
C:\Program Files (x86)\Steam\bin\steamwebhelper.exe 00001CF8
C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe 00001984
C:\Users\Bodie\AppData\Local\Microsoft\BingSvc\BingSvc.exe 000017EC
C:\Users\Bodie\AppData\Local\Microsoft\OneDrive\OneDrive.exe 00001788
C:\WINDOWS\SysWOW64\cmd.exe 00000700

My husband is getting the same error now on his account and on a different computer. We've tried calling TWC and they told us it's on SqureEnix's end.

In my experience that usually happens when it crashes out halfway through downloading a patch and deleting the temporarily download files seems to fix it.

To do this, close the launcher if it's running then go into your Documents directory (wherever that is) and navigate through to the downloads folder like so:

Documents -> My Games -> FINAL FANTASY XIV - A Realm Reborn -> downloads

In this directory you should find a ffxivupdater program (don't touch/delete this!) and an ffxivpatch directory. Delete the ffxivpatch directory (and anything inside it). That's the patch(es) it's downloading so deleting the directory forces the launcher to redownload that patch the next time you start it.