Sohm Al, mourn in passing, Main story bug, Game breaking

Thread Title:
Sohm Al, mourn in passing, main story bug, game breaking

ISP:
Comcast

Type of Internet Connection:
DSL

Date & Time:
whenever the servers when down, 4:30-5:00 est, 6/30/2016

Frequency:
Always

World:
Balmung

Character Name:
Lord Charette

Quest name:
Mourn in passing

Class/Level:
Black mage, Level 55

Before the servers crashed yesterday i was doing the main story quest: Mourn in passing. It requires that i use duty finder to enter Sohm Al. After using duty finder to do this and completing the instance i used the portal to exit the instance.

Upon doing this the load screen came up and then the servers crashed and went down for emergency maintenance. Since they came back up the quest is not complete and the quest tells me to enter sohm al using duty finder. I have done this 4 times now since logging back on, after completing the instance it does not register that i completed the instance and still tells me to "enter sohm al using the duty finder." Since then i have contacted a GM in game and got the automated response to go online to the forums with no assistance, and a DEV deleted my post as i did not use the appropriate format. it is difficult to not be upset after being sent in multiple directions, If i could get anyone to even respond to me on the second day of trying to contact someone and acknowledge that this is happening it would be greatly appreciated.

This is a main story quest and i cannot drop it and pick it back up. I can no longer move any further in the main story as this quest does not register that i completed its objectives, and i have now done this instance required using duty finder 5 times this evening. In addition i put in a ticket about 4 hours ago and have not received a response. Please get back to me as this game breaking glitch is not allowing me to move forward in the story and has stopped me from progressing.