Problem with main story quest "mourn in passing"

Before the servers crashed today i was doing the main story quest: Mourn in passing. It requires that i use duty finder to enter Sohrn Al. After using duty finder to do this and completing the instance i used the portal to exit the instance.

Upon doing this the load screen came up and then the servers crashed and went down for emergency maintenance. Since they came back up the quest is not complete and the quest tells me to enter sohrn al using duty finder. I have done this 4 times now since logging back on, after completing the instance it does not register that i completed the instance and still tells me to "enter sohrn al using the duty finder."

This is a main story quest and i cannot drop it and pick it back up. I can no longer move any further in the main story as this quest does not register that i completed its objectives, and i have now done this instance required using duty finder 5 times this evening.

Contact an in game GM. This definitely a fault the administration needs to fix for you.

Contacted A gm in game, and got the automated response to come online to the forms and ask for help

Contacted A gm in game, and got the automated response to come online to the forms and ask for help

I'd keep trying in game honestly this is something that normally gets a direct response from a GM. That said if you want a GM to respond here you are going to need to post in bug reports. Make sure that you follow the report format, otherwise they won't even look at it.

Four days now and I still can't get anything but an automated response from a Gm. Ticket wont allow me to reply and gives an error message two days in a row now. Three separate tickets opened still can't get a response. No response on bug forums either.

At this point I'm far more upset that after four days I can't even get anyone to physically reply to me than I am that the quest won't work and I can't move forward.

Have you tried abandoning the quests and talking to the NPC to restart it?