Housing got demolished despite cancellation

Hi FF Support,

I've escalated a case to technical support, who advised to post my encountered issue here.

Despite receiving a notification that the housing demolition was cancelled, it was still carried out as shown in the picture below:


Date & Time:
Around 12am Singapore Time

World:
Aegis

Character Name:
Meia Gisborn

Retainer Name:
None

NPC Name:
None

Monster Name:
None"None".

Class/Level:
50

Party or Solo:
Solo

Race:
Hyur F)

In-Game Time:
Unsure

Area and Coordinates:
Mist Ward 5-13

Housing:
Mist Ward 5-13

https://onedrive.live.com/redir?resi...nt=photo%2cpng

https://onedrive.live.com/redir?resi...nt=photo%2cpng

But it's over 100 days old and the demolition timer is only 45 days long. like in your activity log is stated.
canceld demoliton 146 days ago
demoliton 11 days ago
146-101 = 45
All was working like intended. You have to go into your FC house at least every 44 days to prevent the demolition.
You should also be informed via email that a demolition will occur.