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Over the past couple of weeks I've experienced some vast issues remaining logged in.
(and now it happened again, just as I was creating this post..)
"An Error has occured on the game server.
(30002)1319625471,24178548,5"
several times a day. Temporarily kills my connection to the FFXIV game server and the forums.
Not so fun as it has a tendency to happen just as I start making expensive synths or begin a leve.
Thank you for bringing this to our attention. I'll be happy to escalate your report to the developers for testing. However, they will need the following information for testing. While some information may seem unnecessary, it is needed to help reproduce the problem. Can you please fill out the template below? Thank you for understanding:
When you create a new thread, please use the following template and try to include as much detail as possible.
Thread Title:
Short outline explaining what sort of issue you are experiencing.
Platform:
Specify which platform was in use to play the game.("PlayStation2", Windows, and/or Xbox 360)
ISP:
Name of ISP you use to connect to the Internet.
Type of Internet Connection:
Specify the type of connection. (dial-up, DSL, CATV, Optic Fiber, Other)
Internet Connection Speed:
Specify the speed of internet connection. (Example: 768Kbit/s, 5Mbit/s)
Date & Time:
Date and time of when the issue occurred. Please be sure to state the time zone of your region. (Example: Pacific Time = PST/PDT)
Frequency:
State how frequently the issue occurs. Please select from the following.
Always
Sometimes
Once (Did not reproduce)
Unknown
Character Name:
Which character did the issue occur with?
Race:
Race of your character when the issue occurred.
(Elezen M, Elezen F, Hyur M, Hyur F, Lalafell M, Lalafell F, Miqo'te, Roegadyn)
World:
World where the issue occurred.
Class/Skill Rank:
Class and skill rank of your character when the issue occurred.
Physical Level:
Physical level of your character when the issue occurred.
Area and Coordinates:
Area and map coordinates where the issue occurred.
Party or Solo:
If you were solo when the issue occurred, please write "Solo". If you were in a party, please write "Party". With alliance, please write "Alliance."
*If you wrote "Party" or "Alliance", please also include the number of members.
NPC Name:
Name of NPC that your character was interacting with when the issue occurred.
*If you were not interacting with any NPC, then please write "None".
Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write "None".
In-Game Time:
Please list the in-game time that the issue occurred.
Steps:
Detailed steps on how the issue occurred.
*Please try to include the following details.
What you were doing when the issue occurred. (Example: Battle, mission, quest, crafting, synthesis, etc.)
Please do your best to write using official terms for item names and action names. Please avoid any abbreviations or improper terms.
If you were using macro commands when the issue occurred, please include the details of the command.
In case the error message appeared when the issue occurred, please include what the message said.
*In case you cannot post all of the information in a single post due to character limitations, please make multiple posts.
Thank you.
SQUARE ENIX MODERATOR
Platform:
PC - Windows 7 home edition
ISP:
Sjöbo Teleservice
Type of Internet Connection:
ADSL
Internet Connection Speed:
24Mbit/s
Date & Time:
numerous times over the past couple of weeks, although today (26/10 2011) reached a new peak with over 8 crashes in the past three hours.
Frequency:
Sometimes
Character Name:
Nayt Plack
Race:
Miqo'te
World:
Besaid
Class/Skill Rank:
38 fisher
Physical Level:
n/a
Area and Coordinates:
Today it's been happening in Limsa Lominsa, Uldah and Halatali
Party or Solo:
Solo
NPC Name:
Happened once by N'nmulika
Monster Name:
n/a
In-Game Time:
I don't know
Steps:
It happened once while I was crafting in Uldah in front of the crafting NPC. Then again twice while I was out in Halatali, doing fisher leves. Then immediately again as I managed to log back in. It also happened once while I was talking to N'nmulika, the class quest npc in Limsa Lominsa's fisher guild. It also happened a few other times when I wasn't doing anything, the connection just died, both ingame and on the SE forums (but not on the rest of the internet).
I got the following error message several times:
"An Error has occured on the game server.
(30002)1319625471,24178548,5"
Thank you for the additional information Nayt,
I'll go ahead and submit your information for further testing. Any changes, news or updates regarding this matter will either be made directly to this post, or on the Lodestone site at http://lodestone.finalfantasyxiv.com/pl/index.html and official FFXIV forums. Thank you again!
SQUARE ENIX MODERATOR