One-Time Password is Invalid

I don't know if I'm the only one have this problem but since yesterday my one-time password app have been giving me nothing but invalid passwords.

I called the Support Desk yesterday and they had to deactivate my one-time password from my account and told me to get a new one. Once I did that, everything worked fine. . . for a day. Today when I tried to log in to FFXIV I'm getting the same problem, all of my one-time passwords are coming up invalid! The worse part is that the HelpDesk is only open M-F and not over the weekends so I have to wait a whole 2 days to get this issue resolved. SE really need to have 24/7 help for issues like this:mad:.

Can anyone help me with this?

Check your phone to make sure that the time AND the timezone are both correct. If the clock is off by more than a few minutes the codes won't work which might be what's happening here.

On the Android version there's an option to synchronise (the time I assume?), I don't know if there's one on the iPhone version so you could try that too.

Quote:

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Originally Posted by worldofneil

Check your phone to make sure that the time AND the timezone are both correct. If the clock is off by more than a few minutes the codes won't work which might be what's happening here.

On the Android version there's an option to synchronize (the time I assume?), I don't know if there's one on the iPhone version so you could try that too.

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Thank you, it seemed like your suggestion fixed the problem! You are definitely getting 50 recommendations from me!!!

Glad to have helped! :)