Phial of Fantasia disappeared

Time: March, 31, 2016 around 12:00pm EST
Frequency: Only once
World name: Balmung
Character name: Raih Moshroca
Retainer name: N/A
NPC name: N/A
Monster name: N/A
Class/Level: White Mage / 40
Party or solo: Solo
In-game time: N/A
Area and coordinates: Limsa Lominsa - Aft Castle, X:11.6 Y: 14.1
Housing: N/A
Steps:
1. I just transferred the Character from Brynhildr to Balmung.
2. Logged in and intended to use Phial of Fantasia still left from old Veteran Reward.
3. The Phial was not in my inventory nor any of my Retainers inventory.
4. Created a GM ticket and got a response to post here.