Unable to summon mount

ISP:
Net Virtua

Type of Internet Connection:
CATV

Internet Connection Speed:
5Mbit/s

Date & Time:
-3:00

Frequency:
Always


World:
Balmung

Character Name:
Teres Major

Retainer Name:
None

NPC Name:
None

Monster Name:
None

Class/Level:
any.

Party or Solo:
Both

Race:
Race of your character when the issue occurred.
( Miqo'te M)

In-Game Time:
Always.

Area and Coordinates:
None.

Housing:
None

Steps:
Cannot summon a chocobo mount.
I have completed the quest my little chocobo, in the past, but my mount guide menu is unavailable. I am a former 1.0 player recently returned.
On the quest my feisty little chocobo quest is locked due to not possessing a company chocobo.
My chocobo is named Fordbonbon. I can change his name, but I'm unable to summon it.
The Support Team, answered me to post the issue here. Ticket 5905783

Btw, I just remembered, in 1.0 I used to have a gobbue mount, did I lost it?